Nurse Navigator, Cancer Center, 24 Hour Days

UMass Memorial Health•Worcester, MA

About The Position

The Nurse Navigator guides cancer patients through the healthcare system from screening through diagnosis, treatment, and follow-up. The role helps patients address access issues, builds relationships with service providers, tracks interventions and outcomes, and serves as a clinical expert in their care. The Nurse Navigator works with patients, families, providers, caregivers, and other departments to coordinate care across the continuum and promote a respectful, positive work environment. This position facilitates entry into diagnostic and treatment services, helps patients understand their diagnosis and treatment options, assesses physical and psychological status, supports symptom management, and provides patient and family education. It coordinates multidisciplinary care planning, connects patients with community and support services, tracks quality metrics and outcomes, uses data systems to identify and triage patients, and may provide telephone triage within the scope of RN practice. The role may involve work across multiple campuses and settings. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 24 hours per week, on the day shift. Work is sedentary and indoors in patient care and office environments. The listed hiring range is $89,668.80–$161,408.00 based on a full-time 40-hour schedule; compensation for part-time schedules is prorated. A $5,000 sign-on bonus is offered to new caregivers, subject to eligibility confirmation.

Requirements

Bachelor’s degree in Nursing.
Current Massachusetts Registered Nurse licensure and registration.
At least five years of nursing experience.
At least five years of oncology experience in a specific disease site and post-surgical nursing experience for the Cancer Center role.
Excellent teaching, consultation, and customer service skills.
Excellent critical-thinking skills.
Demonstrated leadership experience.
Excellent verbal and written communication skills.
Computer literacy, including knowledge of Microsoft Office products.
Breast Nurse Navigators must have accreditation through NAPBC.

Nice To Haves

Master’s degree in Nursing.
Oncology certification, unless the position is a Breast Nurse Navigator.
Skill using an electronic medical record and other software.
Project management experience.

Responsibilities

Facilitate patient entry into diagnostic and treatment services, coordinate care with family involvement, and follow patients across departments and the healthcare continuum.
Help patients understand diagnoses, treatment options, recommended follow-up, and available resources.
Use the nursing process to comprehensively assess patients’ physical and psychological status.
Evaluate patient progress and make professional and personal modifications with the healthcare team as appropriate.
Track post-care patients, help ensure post-treatment standards of care and referrals are met, and ensure clinical satisfaction surveys are completed when necessary.
Coordinate and participate in multidisciplinary planning conferences and assist in developing patient summaries for the care team.
Provide patient and family education and facilitate symptom management across the continuum of care.
Connect patients with community resources and support services, including social services, nutrition, psychology, pastoral care, physical and rehabilitation therapy, financial counseling, pharmacy, and related organizations.
Assist with tracking metrics and quality indicators and producing relevant quality improvement reports.
Develop, implement, support, or attend related programs, workshops, seminars, and support services.
Use and optimize data systems to identify and triage patients and track outcomes.
As needed, assist with clinic calls and perform telephone triage within the scope of practice as a licensed registered nurse.
Comply with departmental policies, procedures, objectives, health and safety requirements, and quality improvement practices.
Attend required meetings, conferences, and seminars; maintain regular, reliable, and predictable attendance; and perform related duties as directed.
Maintain a respectful, professional, tolerant, civil, and accepting environment for employees, patients, and visitors.