Nurse Navigator, Cancer Center, 24 Hour Days

UMass Memorial Health•Worcester, MA

8d•$89,669 - $161,408

About The Position

The Nurse Navigator guides cancer patients through the healthcare system from screening through diagnosis and follow-up. The role helps patients overcome access issues, coordinates care across departments and with families and service providers, tracks interventions and outcomes, and serves as a clinical expert. The Nurse Navigator promotes a respectful, positive work environment for patients, families, providers, caregivers, and other departments. The position facilitates patients’ entry into diagnostic and treatment services and follows them across the continuum of care. It helps patients understand diagnoses, treatment options, follow-up recommendations, and available resources; assesses physical and psychological status; supports symptom management and patient and family education; and works with the healthcare team to evaluate progress and adapt care as appropriate. The role also coordinates multidisciplinary planning, connects patients with community and support services, helps track quality measures and outcomes, uses data systems to identify and triage patients, and may provide telephone triage within the scope of registered nursing practice. Work may take place across multiple campuses and settings. This is a 24-hour-per-week position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift. The hiring range is $89,668.80–$161,408.00 based on a 40-hour schedule; compensation is prorated for reduced schedules and varies based on factors including experience, skills, qualifications, and internal equity. A $5,000 sign-on bonus is available to new caregivers, subject to eligibility confirmation.

Requirements

Bachelor’s degree in Nursing.
Current Massachusetts Registered Nurse licensure and registration.
At least 5 years of nursing experience.
Excellent teaching, consultation, and customer service skills.
Excellent critical-thinking skills.
Demonstrated leadership experience.
Excellent verbal and written communication skills.
Computer literacy, including knowledge of Microsoft Office products.
Work is considered sedentary and takes place indoors in a patient-care and office environment.

Nice To Haves

Master’s degree in Nursing.
Skill using electronic medical records and other software.
Project management experience.
Oncology certification, unless serving as a Breast Nurse Navigator.
Experience in the specific oncology disease site and post-surgical nursing; the Cancer Center addendum specifies at least 5 years of oncology experience for the relevant disease site.
Breast Nurse Navigators require accreditation through NAPBC.
For other specialized Nurse Navigator roles, additional qualifications may apply as described in the role-specific addenda, including relevant clinical experience or certifications.

Responsibilities

Facilitate patients’ entry into diagnostic and treatment services, coordinate care including family involvement, and follow patients across departments and the continuum of care.
Help patients understand their diagnosis, treatment options, recommended follow-up, and available resources.
Use the nursing process to comprehensively assess patients’ physical and psychological status.
Evaluate patient progress and make professional and personal modifications with the healthcare team as appropriate; help track post-care patients, referrals, and applicable standards of care, and ensure clinical satisfaction surveys are completed as necessary.
Coordinate and participate in multidisciplinary planning conferences and help develop patient summaries for the care team.
Provide patient and family education across the continuum of care and facilitate symptom management.
Connect patients with community resources and support services, including social services, nutrition, psychology, pastoral care, physical therapy, rehabilitation, financial counseling, and pharmacy.
Help track quality metrics and indicators for timely and effective diagnosis and treatment, and assist with quality improvement reports as needed.
Develop, implement, support, or attend relevant programs, workshops, seminars, and support services.
Use and optimize data systems to identify and triage patients and track outcomes.
As needed, assist with clinic calls and perform telephone triage within the scope of practice as a licensed registered nurse.
Work across multiple campuses and settings as needed.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings and training; demonstrate quality improvement in daily operations; maintain reliable attendance; and perform other related duties as directed.