Nurse Navigator, Women's Health

Mass General Brigham•Dover, NH

1d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers comprehensive, personalized care for all stages of a woman's life in an atmosphere of privacy and trust. Garrison Women's Health (GWH), located at 770 Central Avenue in Dover, NH, consists of a premier team of expert providers and specialists who take a thoughtful approach to provide high-quality compassionate care in the areas of Obstetrics, Gynecology, Infertility, and LGBTQ+ care. For more than 50 years, GWH's experienced physicians, midwives, and ancillary staff have cared for women in the greater New Hampshire Seacoast area. We are seeking a full-time, 40-hour High-Risk Nurse Navigator with a schedule of Monday–Friday, between the hours of 8:00 AM–5:00 PM, with two set remote workdays each week. This role is based at 770 Central Ave (Garrison Women's Health) and will support a dynamic clinical team. This role may include triage responsibilities, nurse visits, and telephone-based patient care. The High-Risk Nurse Navigator will primarily focus on managing a panel of approximately 150 high-risk patients, providing comprehensive care coordination and ensuring continuity across services. This position plays a key role in delivering patient-centered care and collaborating closely with internal teams. Job Summary Responsible for coordinating the complex care needs of patients and is the primary patient contact for service access, diagnostics, treatment activities, schedules, patient and family education, and multidisciplinary collaboration.

Requirements

Bachelor's Degree Nursing required
Registered Nurse [RN - State License] - preferred
Basic Life Support [BLS Certification] - preferred
Experience in an acute care setting and/or provider practice and/or experience in a community-based role or with discharge/transitional planning background 2-3 years required
Strong attention to detail and organization.
Strong cultural awareness competencies.
Proficiency in Microsoft Office.
Maintains good communication skills.
Readily adapts to change and welcomes new approaches when circumstances demand it.

Responsibilities

In collaboration with the interdisciplinary team, help create a tailored health care plan for assigned patients.
Develop an individualized plan with the MD for appropriate services for the patient.
Reports pertinent observations and reactions regarding clients to the appropriate person (i.e., primary care provider, social worker, or Director).
Assesses and coordinates patients' discharge planning needs with members of the healthcare team.
Resolves patient problems and needs by utilizing multidisciplinary team strategies.
Educates patients regarding how to navigate the health system.