Nurse Navigator- Pediatrics- Neurosurgery

Duke Careers•Durham, NC

44d•Onsite

About The Position

We are seeking an Nurse Navigator in our Pediatric Neurosurgery clinic located in Durham, NC to be an integral member of the healthcare team and provide direct and indirect care to patients. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Requirements

BSN required
Three years of experience of specialty specific nursing in a hospital, clinic, or community setting.
Minimum of 3 years relevant clinical nursing experience
Metric tracking skills
Must have current or compact RN licensure in the state of North Carolina.
BLS required.

Nice To Haves

Specialty certification and/or MSN preferred.
neurosurgery, pediatrics, emergency care, critical care, or care coordination experience preferred
Experience in nurse navigation preferred.
Completion of national nurse navigation training preferred.

Responsibilities

Provide individualized navigation and support to pediatric and young adult patients, families, and caregivers across the full continuum of care, including diagnosis, pre-operative planning, surgery, discharge, and long-term follow-up.
Serve as the primary clinical liaison for referring physicians, external providers, and out-of-state or international patients to ensure timely access, clear communication, and coordinated care.
Conduct skilled, thorough nursing assessments; triage patient concerns and advice calls; and facilitate referrals to the appropriate level of care to support safe, effective clinical decision-making.
Coordinate care through close collaboration with neurosurgeons, advanced practice providers, radiology, operating room teams, inpatient units, and ancillary services, with a strong focus on patients with complex, high-risk, or multidisciplinary needs.
Support and enhance transitions of care through patient and family education, clinical advocacy, care coordination, and proactive follow-up, with the goal of improving adherence, safety, and patient satisfaction.
Identify and proactively address psychosocial stressors, logistical barriers, and system challenges that may impact access to care, treatment adherence, or outcomes.
Facilitate clear, compassionate communication between providers and patients/families, including education related to diagnoses, procedures, imaging, perioperative expectations, discharge instructions, and post-operative recovery.
Provide comprehensive pre-operative and post-operative education, including coordination of follow-up appointments and post-discharge outreach to assess recovery and address concerns.
Collaborate with the Neurosurgery Access Hub to assist with patient routing, intake review, and scheduling decisions to ensure patients are directed to the appropriate provider and care pathway.
Build and maintain strong working relationships with community providers, referring institutions, and internal stakeholders to promote efficient, high-quality care delivery.