Nurse Navigator - Emergency Department

McLaren Health Care•Mount Clemens, MI

12d•Onsite

About The Position

Provides comprehensive coordination of care for patients and their families/caregivers. Eliminates barriers to timely care, facilitates flow through system, facilitates post-discharge scheduling, increases patient and provider satisfaction, maintains point of contact with providers and serves as the first point of contact for patients and families.

Requirements

Nursing degree from an accredited educational institution.
State licensure as a registered nurse.
Three years of experience directly related to the duties and responsibilities specified.

Nice To Haves

Bachelor's degree in nursing.
One year prior work experience in clinical area.
BLS certification.

Responsibilities

Performs assessment of patient care needs for new and ongoing patients, to identify clinical, social and logistical barriers to post-discharge care.
Oversees the planning, scheduling, implementation and follow-up of follow-up appointments, referrals, diagnostic testing and procedures for navigated patients.
Central point of contact for all navigated patients; including interaction with medical, nursing and ancillary services.
Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, patients, and the public.
Collects and reports data from patient on barriers, health care, medications, prior treatments, etc.
Tracks order completion and follow up.
Monitors patient compliance with patient treatment plan.
Assists patients with referrals to outside resources and care coordination as needed.
Designs or participates in the creation of health education materials.
Provides and documents quality, personalized and evidence-based care and interventions.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
May develop and conduct in-service training programs.
Complies with federal, state, and local legal and certification requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions. This includes compliance with all health care regulations, such as HIPAA and OSHA.
Performs other related duties as required and directed.