Nurse Navigator-Emergency Department Full-time Days

Northwestern Memorial Healthcare•Chicago, IL

2d•$43 - $69•Onsite

About The Position

The Nurse Navigator - ED reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. A skilled professional nurse with competence in a specialized area of nursing. Works cooperatively and communicates effectively within a multidisciplinary framework to actively promote holistic care for patients and their designees. Demonstrates self-direction and initiative in the role of nurse clinician, educator and consultant. Provides direct patient care and/or consultation using in-depth clinical knowledge and skills in area of expertise. AA/EOE Promotes customer service and communication between the healthcare team and patient and/or designee.

Requirements

Licensed as a professional nurse in the state of Illinois
Baccalaureate degree from an accredited Nursing program
Two years of clinical experience as a Registered Nurse
Current related experience within the past five years
Current American Heart Association Certification: Basic Life Support / Healthcare Provider
Ability to communicate effectively in English, both verbally and in writing
Excellent customer service skills
Expert at crucial conversations
Analytical ability is required
Interact effectively and collaborate with patients, their designees, and multidisciplinary team

Nice To Haves

Proficiency in Spanish
Prior case management or patient navigation experience in an acute or outpatient setting
American Heart Association Certification: ACLS
Specialty Certification in Nursing (BCEN/ENA or ANCC designated certification)
Two years clinical experience in Emergency Services or other hospital setting
Prior experience in program management and/or process improvement

Responsibilities

Effectively collaborates with the patient, their designees, and members of the healthcare team, while maintaining ANA standards of professional nursing practice.
Supports patient discharge through instructions and/or assistance with post emergency department care
Communicate and collaborate with emergency and other ancillary departments around care coordination
Serves as a resource for patients and their designees while coordinating additional resources as requested by the care team
Coordinates patient referrals to insurance companies and doctors’ offices as requested by Emergency Department leadership
Guides patient through post discharge follow ups as specified via outpatient pathway steps
Serves as an Emergency Department resource to facilitate communication
Provides teaching to patient and/or designee
Follows up on patients with specialized needs
Monitors quality of care, physician and patient satisfaction through follow up
Monitors database reports and identifies trends or opportunities for quality improvement
Complies with all existing policies and protocols related to patient care
Provides pathway coverage across the NM system as needed
Provides education surrounding the outpatient pathways to care teams through case follow-up and other formal educational materials as appropriate.
Performs routine programmatic maintenance and control, routine reporting out to ED leadership.
Collaborates with other stakeholder departments in maintaining and growing the outpatient pathway program.
Other duties and responsibilities as assigned