Nurse Manager - Pain Management

UPMC•Pittsburgh, PA

About The Position

The Nurse Practice Manager leads and manages the human resources, clinical, financial, and administrative operations of an assigned practice to continually improve patient care and create a healthy workplace in collaboration with organizational leadership. In this role at UPMC St. Margaret’s Pain Management Clinic, the manager oversees daily outpatient clinic operations, supports procedural and patient safety, promotes timely patient access, ensures regulatory readiness, and provides leadership to clinical and non-clinical team members. The manager may continue to function clinically when needed. The position is accountable for practice operations, staffing, budget and financial planning, human resource management, staff development, education, and safety and regulatory preparation. The manager works with medical staff and organizational partners to monitor patient outcomes, set quality priorities, implement safety and evidence-based practice initiatives, and improve patient and staff satisfaction. The role also oversees recruitment, hiring, training, evaluation, and progressive discipline; develops staff capabilities; manages change and conflict; and promotes a caring, patient-centered environment and effective use of practice resources. The clinic typically operates Monday through Friday, 7:00 a.m. to 4:00 p.m. There are no weekend, holiday, or on-call requirements. The manager must be able to interact appropriately with patients across the ages served by the assigned unit and understand lifespan growth and development and age-specific care needs.

Requirements

At least 5 years of nursing experience.
Bachelor of Science in Nursing (BSN) or a bachelor’s degree in a related health care field.
Current Registered Professional Nurse (RN) licensure in the state where the facility is located, or a qualifying multistate license under the Nursing Licensure Compact.
CPR certification meeting AHA standards, including didactic instruction and skills demonstration, within 30 days of hire.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
Ability to demonstrate knowledge and skills appropriate to the ages of patients served, including lifespan growth and development and age-specific assessment and care needs.
Ability to work productively and effectively in a complex environment, with strong analytical, leadership, interpersonal, and written and verbal communication skills.

Nice To Haves

Progressive leadership experience with relevant clinical experience.
Master of Science in Nursing (MSN) or a master’s degree in a health care field.

Responsibilities

Determine and adjust staffing based on patient-care needs, patient flow, acuity, procedures, staff skills, and other clinical requirements.
Manage day-to-day practice operations and provide clinical support when necessary.
Provide leadership and oversight to clinical and non-clinical staff and serve as a role model in patient and community care.
Develop a practice vision and operational plan using critical thinking, financial information, quality data, and organizational goals.
Lead and support organizational change, involving stakeholders and experts in planning and implementation.
Oversee practice operations involving patients, staff, physicians, and ancillary departments.
Manage budgets and financial planning, staffing levels and coverage, human resources, departmental development and education, and safety and regulatory reporting and preparation.
Collaborate with medical staff to monitor patient outcomes, set clinical quality priorities, recommend improvements, and implement practice-based safety initiatives.
Analyze patient and staff satisfaction data and develop action plans as needed.
Promote evidence-based practice, research-informed care, and quality improvement initiatives.
Oversee regulatory compliance, external audits and agency requirements, and internal competencies and training.
Develop staff through orientation, training, preceptorship, continuing education, specialty certification support, and developmental plans.
Manage interviewing, selection, hiring, training, evaluation, and progressive discipline of staff.
Develop, market, and coordinate educational programs that enhance consumer awareness.
Build productive working relationships, mentor staff, model positive communication, and resolve conflict in a timely manner.
Plan work schedules with team members to support safety, appropriate work hours, and a healthy lifestyle; manage workplace safety hazards.
Promote patient-centered care that addresses clinical, psychological, and spiritual needs using nursing processes and evidence-based practices.
Set clinical, financial, and human resource improvement priorities aligned with organizational goals and manage the practice budget responsibly.
Promote efficient resource use and optimize billing and documentation practices.
Oversee program and patient coordination to achieve goals, maintain efficient operations, and ensure quality care.
Develop and optimize clinical care tools and practice processes, including scheduling templates, space, staffing mix, and patient-care protocols.
Maintain professional development that improves professional practice and the quality of patient care.