MGR - NURSING

UHS•PETERSBURG, VA

4d•Onsite

About The Position

Horizon Health Corporation is seeking a Nurse Manager for our brand new Crisis Receiving Center with 24 chairs in Midlothian, VA. The Nurse Manager is responsible for planning, directing, and managing all clinical and administrative nursing functions within the Behavioral Health Crisis Service Center’s Observation and Inpatient Crisis Programs. This role ensures high-quality patient care, regulatory compliance, staffing effectiveness, and operational excellence. The Nurse Manager leads nursing staff, establishes clinical standards, manages daily workflow, and collaborates with interdisciplinary teams to support individuals experiencing a behavioral health crisis.

Requirements

Associate degree accepted with relevant experience required.
1-3 years of related work experience required.
Minimum of two years’ behavioral health experience; prior supervisory or leadership experience highly preferred
Demonstrated leadership ability and commitment to excellence and high standards
Strong written and oral communication skills. Effective oral and written communication abilities
Excellent organizational, analytical, and problem-solving abilities
Ability to manage multiple priorities, work independently, and function effectively within teams
Strong interpersonal skills and ability to work with individuals at all organizational levels
Good judgment, sound decision-making, and confidentiality awareness
Knowledge of code procedures and emergency response protocols
Knowledge of hygiene education techniques and psychiatric care methods
Knowledge of aggressive behavior management and de-escalation techniques
CPR/First Aid training
Understanding of admitting procedures and intake call processes
Skill in organizing and prioritizing workloads to meet deadlines
Skill in telephone, radio, and paging communication
Ability to communicate effectively with patients, staff, and interdisciplinary partners
Ability to adhere to safety and confidentiality policies
Ability to practice and model therapeutic boundaries
Strong teamwork and collaboration ability
Demonstrates tact, patience, dedication, and resourcefulness
Ability to follow direction and organizational procedures
Ability to adapt care approaches to adolescent, adult, and geriatric patients
Ability to participate in all aspects of patient care management
Ability to function in a fast-paced crisis environment
Ability to meet organizational deadlines for required training
Ability to remain calm and effective in emergency situations

Nice To Haves

Bachelor’s degree preferred.
Knowledge of medical, emotional, behavioral, social, educational, and therapeutic interventions across individuals, families, and groups preferred
Bilingual in English/Spanish preferred
Experience distinguishing alcohol- or drug-related symptoms from other medical or psychiatric conditions preferred
Behavioral health experience in rural communities or with culturally diverse populations preferred
One to two years of administrative experience involving policy development, planning, and evaluation preferred
Experience with community coordination and system linkage preferred

Responsibilities

Maintain current knowledge of all applicable regulatory and professional standards, including Joint Commission, state licensing requirements, and statewide behavioral health system expectations.
Ensure compliance with policies, procedures, nursing standards of practice, and accreditation requirements.
Develop, implement, and evaluate changes to nursing practices to meet evolving standards.
Support onboarding activities for new crisis team staff, including training schedules, documentation coordination, and system access requests.
Plan, develop, and oversee delivery of nursing care on Observation and Inpatient Crisis units.
Establish nursing care standards and evaluate staff compliance through audits, supervision, and feedback.
Ensure medication administration and treatment delivery are completed as prescribed and documented accurately.
Direct milieu management and ensure a safe, therapeutic environment for patients and staff.
Participate in overall planning processes related to nursing and patient care services.
Provide oversight and direction to all nursing employees in accordance with organizational policies.
Coach, mentor, and develop nursing staff; oversee new employee onboarding, training, and continuing education.
Lead monthly nursing staff meetings to discuss equipment needs, scheduling, goals, performance metrics, and staff concerns.
Respond promptly and proactively to nursing staff issues, supporting retention and engagement.
Role model culturally sensitive care and ensure staff follow best practices for patient diversity.
Evaluate and manage nursing schedules to ensure adequate daily coverage based on staffing needs and patient acuity.
Provide direct nursing coverage as needed during staffing shortages.
Coordinate with Human Resources on recruitment, staffing needs, and workforce planning.
Ensure nursing staff comply with departmental procedures, documentation standards, and information systems usage.
Provide timely and effective performance feedback, including recognition, coaching, and corrective actions as needed (in partnership with HR).
Support career development planning for nursing staff.
Ensure adherence to safety procedures, therapeutic boundaries, confidentiality policies, and emergency response protocols.
Participate as an active member of the healthcare team and interdisciplinary committees focused on quality improvement and patient outcomes.
Contribute to organizational planning, evaluation, and development efforts.
Performs other duties as assigned/required by this position.