Nurse Manager – Outpatient Neurology (Full Time)

Beth Israel Lahey Health

2d•$150,000 - $220,000

About The Position

The Clinical Manager – RN provides clinical leadership and administrative oversight across outpatient Neurology, supporting ambulatory nurses, nurse navigators, advanced practitioners, and non-licensed clinical support staff. Reporting jointly to the Senior Administrator within Neurology and the Associate Chief Nurse of Ambulatory Operations, the manager partners with nursing and operational leaders to advance quality, performance, operational excellence, fiscal stewardship, and workforce development. The role fosters a department-wide nursing model that trains, develops, and deploys clinicians to meet Neurology’s operational and clinical needs. The manager leads onboarding, preceptorship, and development for new, existing, and per diem nursing staff; develops competency-based training and assessment programs; and maintains readiness to support frontline clinical activities during staffing changes. The role develops and sustains standardized nursing practices and workflows, promotes consistent and compliant use of the electronic medical record through training, coaching, auditing, and competency validation, and advances cross-training and consistent practice standards across providers, divisions, and specialty areas. The manager also supports education, competency development, and professional growth for non-licensed clinical support staff. The position provides oversight of nursing functions and may include direct patient care. It participates in planning and implementing divisional goals, programs, staffing, resources, and equipment; improves operations and quality; manages staff and unit administration; and oversees budget, staffing expenditures, volume and revenue production, space, equipment, and supplies. The manager collaborates with physicians and clinical leaders on clinical pathways, guidelines, and protocols, and works with team members to coordinate patient care plans across all phases of the specialty service. This is a full-time, 40-hour-per-week, day-shift position.

Requirements

Bachelor’s degree in Nursing required.
Registered Nurse license required.
American Heart Association Basic Life Support certificate required.
3–5 years of related work experience required.
0–1 years of supervisory or management experience required.
Advanced skills with Microsoft applications such as Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications; ability to produce complex documents, perform analysis, and maintain databases.
Ability to provide patient care to young adults (ages 16–30), middle-aged adults (ages 30–60), and elderly patients (ages 60 and over).
Ability to make decisions guided by precedents, policies, and objectives, including decisions and recommendations affecting a department or functional area.
Ability to solve varied, complex, and often non-recurring problems using staff input and innovative, creative, and Lean diagnostic techniques.
Ability to set goals and priorities for a functional area and make recommendations on department policies, practices, and programs.
Ability to communicate complex information effectively in written and spoken English, including addressing sensitive situations, resolving conflicts, negotiating, motivating, and persuading others.
Broad and comprehensive knowledge of relevant theories, concepts, practices, and policies, including application in complex or unprecedented situations.
Ability to lead small projects or work groups, foster a collaborative and respectful environment, and improve workflows.
Ability to lead customer-service initiatives to meet or exceed service standards in a timely and respectful manner.
Ability to perform the stated physical demands, including very heavy work and patient repositioning with assistance.

Nice To Haves

Master’s degree in Nursing preferred.

Responsibilities

Provide clinical leadership and administrative oversight for outpatient Neurology nursing functions and support ambulatory nurses, nurse navigators, advanced practitioners, and clinical support staff.
May provide direct patient care as determined by the program.
Participate in planning and implementing division goals, objectives, programs, personnel plans, resources, and equipment needs.
Identify and implement operational and quality improvements; maintain clinical knowledge and skills through consultation, education, and literature review.
Recruit, hire, train, and retain nursing staff; coordinate work and vacation schedules; process payroll; conduct performance reviews and staff meetings; and help ensure smooth unit operations.
Provide cross-coverage within the department as needed.
Manage budgeting, salary and wage expenditures, volume and revenue production, space, equipment planning, and supply chain within the scope of service.
Oversee development, implementation, and coordination of clinical pathways, guidelines, and protocols in collaboration with physicians and clinical leaders.
Coordinate patient care plans across all phases of the specialty service to support the overall patient clinical experience.
Lead onboarding, preceptorship, training, competency assessment, and professional development for nursing staff, including per diem staff.
Develop and sustain standardized nursing practices, clinical workflows, and workforce development initiatives.
Promote consistent and compliant electronic medical record use through training, coaching, auditing, and competency validation.
Advance cross-training, shared accountability, operational flexibility, and consistent standards of practice across providers, divisions, and specialty areas.
Support onboarding, education, competency development, and ongoing professional growth of non-licensed clinical support staff.
Exercise direct responsibility for hiring, termination, corrective action, and performance reviews.