Nurse Manager

Community Clinic • Silver Spring, MD

3d • Hybrid

About The Position

The Nurse Manager, under the direction of the Director of Nursing and the clinical care team, is an integral member of the nursing and CCI health center leadership teams. As part of the health center leadership triad, this role participates in administrative and organizational leadership activities to promote efficiency and optimal quality of care. The Nurse Manager supports the CCI team in providing high-quality, direct, evidence-based patient care and care management for high-risk patients with chronic illnesses, promoting health education, condition management, self-advocacy, and improved patient and financial outcomes.

As a member of the integrated care team, the Nurse Manager provides patient-centered, coordinated care and manages clinical-site operations. The role supervises nursing and medical assistant teams, oversees daily clinical operations and in-house laboratory processes, supports care coordination and patient education, and leads initiatives to improve quality, safety, and patient satisfaction. The position also ensures staff adherence to CCI guidelines and applicable clinical, privacy, accreditation, and compliance standards.

The job is performed on-site, with an opportunity for a limited hybrid schedule, and may require travel between CCI sites. The work takes place in a clinical environment, with daily work under stressful conditions in an enclosed setting and possible exposure to chemicals and infectious body fluids. Prolonged standing and bending are required, as is the ability to lift up to 15 pounds.

Requirements

• Active RN license issued by the Maryland Board of Nursing or by a state participating in the Nurse License Compact.
• At least three years of nursing experience demonstrating progressive leadership experience and experience in a supervisory capacity.
• Current BLS/CPR certification.
• Experience documenting in an Electronic Medical Record (EMR).
• Written and oral fluency in English.
• Ability to work on-site; the role may require travel between CCI sites.
• Ability to work in a clinical environment under stressful conditions and to follow extensive safety precautions where exposure to chemicals and infectious body fluids is possible.
• Ability to stand and bend for prolonged periods and lift up to 15 pounds.

Nice To Haves

• Bachelor of Science in Nursing (B.S.N.).
• Knowledge of eClinicalWorks.
• Bilingual ability.

Responsibilities

• Supervise and lead the site’s nursing and medical assistant teams, including staffing, hiring, onboarding, training, annual evaluations, and corrective action as needed.
• Manage daily clinical operations to promote efficiency, clinical safety, and high-quality care.
• Foster communication and collaboration among care team members.
• Oversee in-house laboratory operations and regularly review sterilization equipment and in-house laboratory test quality-control and maintenance logs.
• Lead clinical huddles, transitions of care, and pre-visit planning.
• Build rapport with patients through nursing co-visits, care coordination, and care management across the patient population’s lifespan.
• Collaborate with clinicians to identify patients with complex care needs.
• Partner with the care team to develop care plans, establish patient-centered goals, and assess patients’ self-advocacy, self-management, and barriers to care.
• Provide health education and discharge instructions using evidence-based resources.
• Provide verbal and written information in patients’ preferred languages using in-person, telephone, or virtual interpreters.
• Lead initiatives to improve quality, safety, and patient satisfaction in support of CCI quality goals.
• Provide regular clinical coverage.
• Collaborate with health center staff to oversee inventory and ordering of supplies, pharmaceuticals, and durable medical equipment.
• Plan, coordinate, and/or attend assigned meetings, health fairs, events, and trainings.
• Pursue ongoing self-education to broaden knowledge and maintain evidence-based practice.
• Use the Electronic Medical Record (EMR) to maintain patient records, following accepted medical charting standards and using standard language and abbreviations.
• Provide customer service and communicate in a HIPAA-compliant, culturally sensitive, and trauma-informed manner.
• Implement CCI clinical guidelines, workflows, policies, and procedures, and ensure clinical staff adherence to Joint Commission, HIPAA, PCMH, performance improvement, and compliance policies.
• Perform other duties as determined necessary by the Director of Nursing and other CCI leadership.

Benefits

• Extensive benefits plan including PTO.
• 403B retirement plan.
• Tuition reimbursement opportunities.
• Continuing education assistance that may be used toward certifications, certification renewal, or conference attendance.
• Providers are insured for malpractice under FTCA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed