Nurse Manager

George Mason University•Arlington, VA

2d•Onsite

About The Position

Reporting to the Associate Nursing Director and serving as a member of the SHS Executive Committee, the Nurse Manager provides leadership and oversight for clinical operations within the Fairfax clinic and satellite locations. This position directly supervises nursing staff and medical assistants to ensure efficient, high-quality, and student-centered care. The Nurse Manager coordinates daily clinical operations, including immunization, allergy, and flu clinics; assists with provider-ordered treatments; and ensures an orderly flow of patients throughout the day. The Nurse Manager supports the Associate Nursing Director and healthcare providers by applying advanced ambulatory nursing skills and clinical expertise. Key responsibilities include opening the clinic daily, facilitating morning huddles, developing the daily schedule, assigning rooms and staff, managing call-outs, overseeing clinical supply and medication inventory, and providing hands-on nursing care as needed to maintain readiness and optimize workflow. Under the direction of the Associate Medical Director and Executive Director, the Nurse Manager is responsible for the supervision of the nurses and medical assistants. This position also contributes to the development and revision of clinical policies, procedures, and workflows, providing input and recommendations that enhance operational efficiency and quality of care. The Nurse Manager maintains advanced proficiency in the Electronic Medical Record (EMR) system and serves as a key resource for EMR-related processes, documentation standards, and staff training.

Requirements

Bachelor’s degree in related field; must be a graduate of an accredited Bachelor of Science or Master’s degree (preferred) in nursing program from an institute of higher education;
Registered Nurse License in VA or a valid Multi-state License and CPR Healthcare Provider Certification is required at the time of hire;
Experience typically obtained in 3+ years of nursing experience in a hospital or health care setting in addition to clinical experience obtained while seeking a nursing degree;
Experience typically obtained within one year in a physician’s office (preferably in adult medicine or college health);
Experience typically obtained within one year in a supervisory or lead role with responsibility for scheduling, workflow coordination, and performance feedback for clinical staff;
Knowledge of adult ambulatory care practices;
Knowledge acquired in phlebotomy skills and IV training;
Knowledge of allergy immunotherapy;
Knowledge of adolescent and adult immunization requirements;
Knowledge of Electronic Medical Records;
Demonstrated knowledge and understanding of the day to day clinical roles, functions and schedules;
Skills in telephonic and in-person triage;
Demonstrated effective communication and customer service skills;
Ability to perform EKGs and administer nebulizer treatment;
Demonstrated ability to supervise, train, and evaluate clinical support staff to ensure consistent performance and professional growth; and
Ability to manage clinical operations, including workflow coordination, staffing adjustments, and compliance with institutional policies and health standards.

Nice To Haves

Master’s degree in related field;
Experience working with college-aged students;
Experience typically obtained within one year in a Student Health Services clinic;
Knowledge of leadership and management styles, with demonstrated application of this knowledge in supervisory or managerial roles; and
Knowledge of the unique needs of college students.

Responsibilities

Supervises classified and non-student wage clinical medical assistants;
Maintains safe staffing numbers and alerts supervisor when census trends are occurring to reevaluate potential staff shortages;
Organizes workflow and ensures that employees understand their duties or delegated tasks;
Addresses employee concerns, resolves interpersonal or performance issues, and promotes accountability through fair and consistent supervisory practices;
Oversees and maintains accurate timekeeping, payroll, and personnel documentation in compliance with university and departmental policies;
Maintains effective communication channels between clinical staff, providers, and executive leadership, ensuring timely dissemination of information and feedback throughout the organization;
Fosters a collaborative and supportive work environment that promotes employee well-being, engagement, and retention;
Encourages and supports ongoing professional development opportunities for all staff, ensuring they have the tools and training needed to succeed in their roles;
Communicates expectations effectively, monitors employee productivity and development, and provides continuous feedback and coaching to support staff growth and accountability;
Prepares and conducts timely performance evaluations and maintains accurate records of employee performance, feedback, and disciplinary actions, ensuring adherence to legal and university policies and procedures;
Collaborates with UL divisional partners/stakeholders to address performance concerns; and
Effectively hires, onboards, and trains new employees.
Monitors clinic flow and makes necessary staffing adjustments;
Collaborates with Associate Nursing Director to establish daily and monthly clinical team schedules, including assigning room assignments;
Opens clinic daily and facilitates morning huddle;
Assists with monitoring and ordering medical supplies for Fairfax and Satellite clinics;
Assists the Associate Nursing Director and Administrative Director with reconciliation of supplies and inventory;
Assists Associate Nursing Director with monthly meeting agenda and minutes;
Oversees inventory of required items in EMR and runs accuracy reports as needed for audit purposes;
Provides nursing functions as needed to support and maintain clinic readiness and improve patient flow during periods of high demand or staffing shortages;
Maintains awareness of students’ needs during the triage process and intervenes as needed to assist with appropriate referrals;
Utilizes frequent application of crisis management skills with students at risk;
Accurately utilizes EMR and contributes to improvements in documentation quality and efficiency;
Accurately and safely delivers immunization administration and allergy immunotherapy;
Maintains current knowledge and skills of ambulatory nursing practices through continuing education;
Accurately verifies patient immunization records;
Maintains proficiency in phlebotomy skills, performance of CLIA waived tests, and knowledge of basic laboratory processing requirements; and
Completes lab competencies.
Participates in SHS Operations Leadership meetings, clinical team meetings, and the SHS Executive Committee;
Assists with ongoing review of documentation and peer review;
Acts as a resource and manages assignments for BSN students during their Community Health clinical rotation experience;
Assists in scheduling and planning orientation for new nurses or medical assistants;
Serves as a mentor for students and new hires;
Completes AAAHC assessment requirements under the direction of the Quality Improvement Coordinator; and
Attends conferences and training as needed to maintain knowledge and understanding of infection control guidelines.
Actively participates as a member or chair of SHS committees as recommended by Associate Nursing Director;
Participates in search committees for recruitment;
Represents SHS at UL or university-wide events such as orientation/admission events, HFE, or vaccine clinics and volunteers to support other UL events or initiatives;
Supports divisional planning initiatives and other special projects as assigned, acting as a technical resource and SME as required;
Actively participates in UL divisional meetings, initiatives, and in-person events to stay connected with divisional and institutional priorities, and to foster a cross-unit collaboration;
Participates in professional development workshops and training sessions for staff across the division to promote continuous learning and skill enhancement;
Stays informed about best practices, research, and emerging trends in higher education and student support services to ensure SHS remains innovative and responsive to the evolving needs of the student body;
Other duties as assigned.