Nurse Manager - Primary Care

Community Health Connections•Gardner, MA

1d•Onsite

About The Position

The Nurse Manager - Primary Care role is responsible for utilizing nursing assessment, management, and educational skills in providing direct patient care. This position facilitates communication among nursing, medical assistant staff, and medical providers. The Nurse Manager orders appropriate laboratory and diagnostic tests, administers injections and immunizations, and maintains immunization records and vaccine inventory. They are the site point person for DPH audits and inspections regarding vaccine management. This role involves scheduling nurse visits, conducting annual evaluations, training, scheduling, delegating work, and taking disciplinary actions for nursing staff. The Nurse Manager ensures the review of all incoming laboratory reports and manages follow-up systems for abnormal results. They prepare nursing staff schedules, schedule daily assignments, and monitor medical supplies and equipment, ordering as needed within budget constraints. Additionally, this role assists in developing educational materials for patients and staff, conducts staff audits, and may participate in medical research. Collaboration with front desk supervisors, other supervisors, and departments is essential, as is maintaining open communication with CHC and Corporate Directors. The Nurse Manager handles patient grievances and participates in defining nursing standards and educational needs. They also participate in community health activities and manage patient care as a team effort, demonstrating commitment to the health center's mission and values. The role involves providing clinical assistance to Medical, Dental, and Behavioral Health Departments, formulating and directing patient care plans, and supervising nursing care provided by RNs, LPNs, and MAs. The Nurse Manager evaluates the effectiveness of care plans, acts as a client advocate, and assists in developing and implementing nursing quality improvement components. They prepare reports and statistics, and assist in developing and implementing protocols, procedures, and staff training. Collaboration with the OSHA supervisor to maintain safety standards is also a key responsibility. In terms of personnel and operations, the Nurse Manager recruits, selects, assigns, and evaluates medical personnel, demonstrates team-building skills, develops and implements staffing patterns, and counsels staff on personnel issues. Financially, they track employee time, vacation, and sick days, prepare budgets, and monitor ordering and fiscal responsibilities.

Requirements

Registered Nurse / Licensed Practical nurse
Minimum 2-year supervisor experience recommended.
Currently Licensed as a Registered Nurse or Licensed Practical Nurse in the Commonwealth of Massachusetts and its Board of Registration in Nursing
Computer skills for accurate data entry
AHA BLS Health Care Provider certification or equivalent.
Demonstrated interpersonal relationship skills.
Demonstrated written and verbal communication skills in English.
Demonstrated ability to work in a fast-paced medical office environment.

Responsibilities

Utilizes nursing assessment, management, and educational skills in providing direct patient care.
Facilitates communication among nursing, medical assistant staff & medical providers.
Orders appropriate laboratory and diagnostic tests according to established guidelines.
Administers injections and immunizations; maintains immunization records. Maintains vaccine inventory and prepares monthly reports.
Stays current with updates from CDC and MDPH requirements and restrictions regarding vaccine management, storage and handling and clinical guidelines.
Serves as the site point person for DPH audits and inspection on proper storage and handling practices of vaccine inventory.
Schedules nurse visits with patients as appropriate.
Conducts annual evaluations, training, scheduling, delegating work and taking disciplinary actions when needed.
Ensures review of all incoming laboratory reports, referral of abnormal reports to appropriate provider.
Manages follow-up systems for abnormal pap results, mammograms, and childhood immunizations.
Prepares nursing staff schedules (RN's, Medical Assistants, LPN's).
Schedules daily assignments of nursing staff and Medical Assistants.
Monitors medical supplies and equipment weekly. Orders supplies to run floor efficiently and effectively, within confines of budget.
Assists in development of appropriate educational materials and/or programs for patients, families, and fellow health care professionals of the Center.
Conducts staff audits and reviews to monitor compliance with workflows, policies, and procedures.
May participate in medical and/or nursing research.
Works in collaboration with front desk supervisor to ensure proper staffing and education of personnel.
Works collaboratively with all supervisors and departments.
Maintains open communication with CHC directors and Corporate Directors related to medical care.
Handles situations that arise from agitated or dissatisfied patients. Fills out grievance reports for Quality control review.
Participates in defining nursing standards, practices, and educational needs of patient care staff.
Participates in Health Centers community activities (health fairs, immunization clinics, screening clinics).
Manages patient care as a team effort that involves clinical and non-clinical staff interacting with patients.
Demonstrates understanding and commitment of the health center mission.
Demonstrates understanding and commitment to the established CHC Values and Standards.
Performs other related duties as needed and as assigned.
Provides clinical assistance when required for Medical, Dental and Behavioral Health Departments.
Formulates a plan of care in collaboration with the client, which ensures that direct and indirect nursing care services provide for the client’s safety, comfort, hygiene, and protection, and for disease prevention and restorative measures. Formulates and directs plan of care.
Provides care directly or delegates to subordinates based on the legal scopes of practice of the subordinates and on the preparation and capability needed in the tasks to be delegated and effectively supervises nursing care being given by the RNs, LPNs, or MAs per RN Standards of Competence.
Evaluates the effectiveness of the care plan through observation of the client's physical condition and behavior, signs and symptoms of illness and reactions to treatment and through communication with the client and health team members and modifies the plan as needed.
Acts as the client's advocate, as circumstances require, by initiating action to improve health care or to change decisions or activities which are against the interests or wishes of the client, and by giving the client the opportunity to make informed decisions about health care before it is provided.
Assists in developing and implementing a nursing quality improvement component to monitor the delivery of nursing triage services in accordance with the established standards and procedures.
Prepares or supervises the preparation of periodic reports, statistics, and studies.
Assists in the development of and implementation of protocols and procedures, and in the training of staff to enable staff to perform nursing education in the nursing units and to maintain the competency levels of all clinical staff, in accordance with corporate standards for clinical practice.
Works with OSHA supervisor, to maintain good standards of safety on floor. Monitoring staff’s compliance in meeting all of OSHA’s standards (education standards).
Recruits, selects, assigns, and evaluates all medical personnel.
Demonstrates team building skills.
Develops and implements staffing patterns to ensure maximum efficiency.
Counsels and supports staff on personnel issues such as career development, work problems or interpersonal conflicts.
Keeps track of employee’s time, vacation requests, sick days, and balances in CHCs time keeping system.
Prepares practice, grant-based operating, and capital budgets under the direction of medical.
Monitors ordering and maintains fiscal responsibilities.