Nurse Manager - Primary Care

Community Health Connections•Gardner, MA

1d•Onsite

About The Position

The Nurse Manager - Primary Care role involves utilizing nursing assessment, management, and educational skills to provide direct patient care. This position facilitates communication among nursing, medical assistant staff, and medical providers. The Nurse Manager is responsible for ordering laboratory and diagnostic tests, administering injections and immunizations, and maintaining vaccine inventory and records. They must stay current with CDC and MDPH requirements for vaccine management and clinical guidelines, and serve as the site point person for DPH audits. The role includes scheduling nurse visits, conducting annual evaluations, training, scheduling, delegating work, and taking disciplinary actions. Responsibilities also encompass reviewing laboratory reports, managing follow-up systems for abnormal results, preparing nursing staff schedules and daily assignments, and monitoring medical supplies and equipment within budget. The Nurse Manager assists in developing educational materials, conducts staff audits, and may participate in research. Collaboration with front desk supervisors and other supervisors/departments is essential, as is maintaining open communication with CHC directors and Corporate Directors regarding medical care. The role involves handling agitated patients, filling out grievance reports, and participating in defining nursing standards and community activities. The Nurse Manager manages patient care as a team effort, demonstrating commitment to the health center mission and values. They provide clinical assistance to Medical, Dental, and Behavioral Health Departments, formulate and direct plans of care, and delegate tasks based on legal scopes of practice, effectively supervising nursing care. The effectiveness of the care plan is evaluated through observation and communication, with modifications made as needed. The Nurse Manager acts as a client advocate, initiates actions to improve health care, and ensures clients can make informed decisions. They assist in developing and implementing a nursing quality improvement component, prepare reports, and help develop/implement protocols and procedures, ensuring staff competency. The role also involves working with the OSHA supervisor to maintain safety standards.

Requirements

Registered Nurse / Licensed Practical nurse
Minimum 2-year supervisor experience recommended.
Currently Licensed as a Registered Nurse or Licensed Practical Nurse in the Commonwealth of Massachusetts and its Board of Registration in Nursing
Computer skills for accurate data entry
AHA BLS Health Care Provider certification or equivalent.
Demonstrated interpersonal relationship skills.
Demonstrated written and verbal communication skills in English.
Demonstrated ability to work in a fast-paced medical office environment.

Responsibilities

Utilizes nursing assessment, management, and educational skills in providing direct patient care.
Facilitates communication among nursing, medical assistant staff & medical providers.
Orders appropriate laboratory and diagnostic tests according to established guidelines.
Administers injections and immunizations; maintains immunization records. Maintains vaccine inventory and prepares monthly reports.
Stays current with updates from CDC and MDPH requirements and restrictions regarding vaccine management, storage and handling and clinical guidelines.
Serves as the site point person for DPH audits and inspection on proper storage and handling practices of vaccine inventory.
Schedules nurse visits with patients as appropriate.
Conducts annual evaluations, training, scheduling, delegating work and taking disciplinary actions when needed.
Ensures review of all incoming laboratory reports, referral of abnormal reports to appropriate provider.
Manages follow-up systems for abnormal pap results, mammograms, and childhood immunizations.
Prepares nursing staff schedules (RN's, Medical Assistants, LPN's).
Schedules daily assignments of nursing staff and Medical Assistants.
Monitors medical supplies and equipment weekly. Orders supplies to run floor efficiently and effectively, within confines of budget.
Assists in development of appropriate educational materials and/or programs for patients, families, and fellow health care professionals of the Center.
Conducts staff audits and reviews to monitor compliance with workflows, policies, and procedures.
May participate in medical and/or nursing research.
Works in collaboration with front desk supervisor to ensure proper staffing and education of personnel.
Works collaboratively with all supervisors and departments.
Maintains open communication with CHC directors and Corporate Directors related to medical care.
Handles situations that arise from agitated or dissatisfied patients. Fills out grievance reports for Quality control review.
Participates in defining nursing standards, practices, and educational needs of patient care staff.
Participates in Health Centers community activities (health fairs, immunization clinics, screening clinics).
Manages patient care as a team effort involving clinical and non-clinical staff interacting with patients.
Demonstrates understanding and commitment of the health center mission.
Demonstrates understanding and commitment to the established CHC Values and Standards.
Performs other related duties as needed and as assigned.
Provides clinical assistance when required for Medical, Dental and Behavioral Health Departments.
Formulates a plan of care in collaboration with the client, which ensures that direct and indirect nursing care services provide for the client’s safety, comfort, hygiene, and protection, and for disease prevention and restorative measures. Formulates and directs plan of care.
Provides care directly or delegates to subordinates based on the legal scopes of practice of the subordinates and on the preparation and capability needed in the tasks to be delegated and effectively supervises nursing care being given by the RNs, LPNs, or MAs per RN Standards of Competence.
Evaluates the effectiveness of the care plan through observation of the client's physical condition and behavior, signs and symptoms of illness and reactions to treatment and through communication with the client and health team members and modifies the plan as needed.
Acts as the client's advocate, as circumstances require, by initiating action to improve health care or to change decisions or activities which are against the interests or wishes of the client, and by giving the client the opportunity to make informed decisions about health care before it is provided.
Assists in developing and implementing a nursing quality improvement component to monitor the delivery of nursing triage services in accordance with the established standards and procedures.
Prepares or supervises the preparation of periodic reports, statistics, and studies.
Assists in the development of and implementation of protocols and procedures, and in the training of staff to enable staff to perform nursing education in the nursing units and to maintain the competency levels of all clinical staff, in accordance with corporate standards for clinical practice.
Works with OSHA supervisor, to maintain good standards of safety on floor. Monitoring staff’s compliance in meeting all of OSHA’s standards (education standards).
Recruits, selects, assigns, and evaluates all medical personnel.
Demonstrates team building skills.
Develops and implements staffing patterns to ensure maximum efficiency.
Counsels and supports staff on personnel issues such as career development, work problems or interpersonal conflicts.
Keeps track of employee’s time, vacation requests, sick days, and balances in CHCs time keeping system.
Prepares practice, grant-based operating, and capital budgets under the direction of medical.
Monitors ordering and maintains fiscal responsibilities.