Nurse Manager Operations-Liver Transplant

Northwestern Memorial Healthcare • Chicago, IL

12d • $61 - $80

About The Position

The Manager, Operations reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. The role provides autonomous, direct management of one or more teams and oversees day-to-day operations for designated departments, divisions, programs, services, or locations. It includes 24/7 accountability for operations, staffing, workflows, budgets, team performance, regulatory compliance, and the quality and coordination of patient care.

Requirements

• Bachelor’s degree in nursing and a master’s degree, or a master’s degree in nursing. Exceptions may be considered for applicants with a bachelor’s degree who are actively enrolled in a master’s program and are within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic life support (BLS) certification.
• Current clinical license in the state where the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balance them to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review own and others’ work for accuracy.
• Ability to handle challenging situations autonomously, identify stakeholders, and define and communicate required actions and roles under time constraints.
• Ability to balance multiple priorities and seek guidance when needed; respond calmly to changes, delays, and unexpected events.
• Ability to solve complex practice-operations, customer-relations, and employee-relations issues while guiding and supervising team members.
• Exceptional verbal and written communication skills and ability to establish and maintain effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.
• Ability to demonstrate confidence, professionalism, interest, and optimism when leading others, guided by a servant-leadership philosophy.

Nice To Haves

• At least three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations for designated departments, divisions, programs, services, and/or locations, including workflows, staffing, and resource allocation.
• Develop operating and capital budgets, monitor performance, explain variances, and take corrective action to maintain budget compliance.
• Provide support, guidance, and supervision to team members; maintain competencies related to patients’ behavioral, social, financial, and environmental needs.
• Prepare and deliver annual and mid-year performance reviews, coach team members through complex practice and customer-relations situations, ensure access to necessary tools and technology, and address areas needing improvement with appropriate system partners.
• Recommend department goals to leadership and advance progress toward them throughout the year; regularly communicate timelines, risks, and needed decisions to leadership teams.
• Ensure department policies and processes meet Joint Commission standards and applicable federal, state, and other regulatory requirements; create or revise policies and processes as needed.
• Improve quality by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by identifying patients’ age-specific needs using principles of growth and development across the lifespan and connecting patients with resources to coordinate care.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager