Liver Transplant Assistant-Prior Authorizations

Intermountain Health

2d•$20 - $31•Hybrid

About The Position

The Transplant Assistant supports clinic organization and patient care by serving as a communication link among patients, staff, physicians, hospital departments, and external healthcare entities. The role helps ensure compliance with CMS requirements for communication with families and donors, and develops and maintains data-management systems for required reporting to internal and external users. Responsibilities span reception, scheduling, patient registration, chart acquisition, telephone triage, prior-authorization liaison work, and assistance securing insurance authorizations. The assistant uses critical thinking and problem-solving skills, provides backup support for daily operations, and supports departmental continuous quality improvement and customer-service goals. Assigned to a department supporting one or more patient populations and the transplant care-management team, the role generally operates under limited supervision and may orient and educate other clerical staff. The assistant helps maintain effective clinic flow, gathers information from patients for their care, and maintains complete, timely medical records and reports. The role communicates professionally with patients, families, and insurance providers; collaborates effectively with physicians; and uses the chain of command appropriately. It receives and prioritizes payer requests, sends clinical information for authorization of procedures, transplants, and medications, triages incoming calls, and maintains adequate inventories of office supplies, patient-education materials, and equipment. This is a full-time, 40-hour-per-week position, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m. The position becomes hybrid after 90 days, once training is complete. The position is located at Intermountain Medical Center in Murray, Utah. The hourly pay range is $20.35–$30.97, with the actual rate dependent on experience.

Requirements

At Primary Children's Hospital assignments: Certified Nurse Assistant (CNA) or Medical Assistant (MA) credential and Basic Life Support (BLS) certification for healthcare providers.
At Intermountain Medical Center assignments: Basic Life Support (BLS) certification for healthcare providers, as needed.
Demonstrated staff or customer-service leadership experience using computer skills, including word processing, spreadsheets, email, appointment scheduling, registration, billing, and electronic medical records.
Demonstrated effective interpersonal and communication skills.
Demonstrated ability to organize, coordinate, prioritize, and work independently on projects.
Demonstrated general office skills, including typing, faxing, and filing.

Nice To Haves

College coursework related to healthcare, business, and/or computer or information systems.
Medical Assistant certification; may be required for certain assignments.
Medical terminology experience.
Leadership experience, such as training others, coordinating others' work or projects, or acting as a team lead.
Experience as a Transplant Assistant or in a similar healthcare role, including scheduling, reception, medical records, filing, prior authorization, insurance authorization, medical terminology, and telephone triage.
Spanish-speaking or interpreter skills.

Responsibilities

Facilitate clinic organization and patient care by linking patients, staff, physicians, hospital departments, and outside healthcare entities.
Help ensure compliance with CMS requirements for communication with families and donors.
Develop and maintain data-management systems and reporting for internal and external users.
Perform reception, scheduling, patient registration, chart acquisition, telephone triage, and prior-authorization liaison duties.
Assist in securing insurance authorizations and provide backup assistance for daily operations.
Support continuous quality improvement and customer-service goals through appropriate behavior and a conducive work environment.
Support one or more patient populations and the transplant care-management team; orient and educate other clerical staff as needed.
Help ensure effective clinic flow, gather patient information used in treatment, and maintain complete and timely medical records and reports.
Communicate professionally with patients, families, and insurance providers, and collaborate with physicians using the chain of command appropriately.
Receive and prioritize payer requests and send clinical information for authorization of procedures, transplants, and medications.
Triage incoming calls.
Maintain adequate inventory of office supplies, patient-education materials, and equipment.