Nurse Manager- Operations, Full Time, Days

East Tennessee Children's Hospital Association • Knoxville, TN

23h • Onsite

About The Position

Provides operational leadership for hospital nursing services across all shifts. Responsible for coordinating daily hospital operations, house supervision activities, and staffing management.

Requirements

• Bachelors required; Masters preferred
• TN or Compact RN Licensure Required
• 2-3 years pediatric nursing experience required
• 2-3 years management experience required
• Demonstrated leadership ability and potential managerial competency.
• Evidence of this includes, but is not limited to, effective communication, skills and abilities to deal well with people, ability to problem solve, confront/resolve issues, and motivate others, ability to plan, organize, and direct the activities of others.
• Demonstrated clinical competence in specific area of nursing practice.

Nice To Haves

• Masters preferred
• experience as a house supervisor or organizational level operations preferred

Responsibilities

• Oversee day-to-day nursing and hospital operations to ensure efficient patient care delivery.
• Collaborate with Transfer Center Manager to monitor and improve hospital-wide patient flow, admissions, transfers, discharges, and bed management activities.
• Monitor capacity management and collaborate with clinical leaders to optimize throughput and resource utilization.
• Address operational issues impacting patient care, staff productivity, and departmental performance.
• Support implementation of organizational initiatives, strategic goals, and performance improvement efforts.
• Provide leadership and support to house supervisors across all shifts.
• Ensure consistent operational decision-making and adherence to organizational policies.
• Serve as an escalation point for complex staffing, patient placement, and operational concerns.
• Coordinate after-hours, weekend, and holiday operations as needed.
• Support management of hospital incidents, emergency situations, and critical events.
• Facilitate communication between hospital leadership, nursing units, physicians, and ancillary services during off-shift operations.
• Directly supervises Flexible Staffing Pool Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Unit Techs (UTs) and Patient Safey Companions (PSCs), and other assigned personnel.
• Collaborates with Clinical Education and Nursing Leaders to develop robust float pool competencies and flexible staffing strategies.
• Monitor staffing productivity, labor utilization, overtime, premium pay, and agency usage.
• Utilizes staffing software and scheduling systems to optimize workforce allocation.
• Collaborate with nursing leaders regarding staffing allocations and workforce planning.
• Support recruitment, retention, succession planning, and employee engagement initiatives.
• Participate in performance management, staff development, and leadership mentoring.
• Promote a culture of patient safety, accountability, and continuous improvement.
• Monitor quality indicators, safety events, patient complaints, and operational metrics.
• Ensure compliance with Joint Commission, CMS, state regulations, EMTALA requirements, and organizational policies.
• Participate in regulatory readiness, accreditation surveys, and corrective action planning.
• Support infection prevention, risk management, and patient experience initiatives.
• Participate in hospital emergency preparedness planning and response activities.
• Serve in leadership roles during emergencies, disasters, mass casualty incidents, and internal operational disruptions.
• Coordinate staffing and resource allocation during emergency events.
• Assist with activation and operation of the Hospital Incident Command System (HICS).
• Ensure hospital readiness for surge events and continuity of operations.
• Assist in development and management of operational and labor budgets.
• Monitor labor costs, productivity benchmarks, and departmental expenses.
• Identify opportunities to improve operational efficiency and reduce unnecessary costs.
• Support capital planning and resource allocation decisions.
• Collaborate with nursing managers and directors, clinical leaders, physicians, and administrative leadership to achieve organizational objectives.
• Lead operational meetings and communicate organizational priorities throughout the hospital.
• Foster teamwork, accountability, and service excellence across departments.
• Utilize data and performance metrics to drive decision-making and operational improvements.

Benefits

• Come work where you can make a difference everyday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager