Lab Operations Manager, Full-Time, Days

Northwestern Memorial Healthcare•Lake Forest, IL

1d•$53 - $67•Onsite

About The Position

The Manager, Operations - Labs reflects the mission, vision, and values of Northwestern Medicine Central DuPage Hospital and adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Manager collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction. The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit. The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision. The Manager identifies and develops organizational talent and embraces continuous learning of self and others.

Requirements

Bachelor’s degree
Demonstrates personal alignment with Northwestern Medicine’s core values of integrity, excellence, patients first, and teamwork.
Demonstrates effective communication and interpersonal skills.
Demonstrates the ability to plan, organize, and direct the activities of others.

Nice To Haves

Master’s degree
Certification in area of specialty or administration
Laboratory certification (ASCP)

Responsibilities

Attracts, develops, and retains exceptional service providers and provides those individuals with an environment that fosters excellence through continuous learning:
Manages people and resources in laboratory sites within hospitals and long-term care facilities to ensure safe and efficient patient care operations:
Establishes, implements, and monitors the unit or service area’s capital and operating budget to achieve defined targets:
Leads the development and implementation of approaches to attain maximum quality and efficiency of service provision:
Supports continuous quality improvement initiatives during the Define, Measure, Analyze, Implement, Control (DMAIC) phase
Monitors and reports on departmental regulatory compliance
Monitors and reports upon departmental productivity (statistics) and works with the management team to strategize means to maximize output. Develops tools/metrics necessary to adequately assess departmental performance
Incorporates results of compliance audits in the improvement of services and enhancement of patient care consistent with hospital policy
Quality of Care and Service Management:
Develops and maintains a quality management system which allows for consistent evaluation and improvement of services and products in relation to physician and patient care requirements. Documents all significant activities and takes corrective action as necessary.
Attends Clinical Care Evaluation Committee (CCEC)
Designs and implements clinical protocols and quality improvements
Develops systems for improvement of the department’s services provided in relation to physician and patient care requirements.
Ensures Quality Dashboards are achieved
Involved in patient care issue follow-up
Incorporates results of QM audits in the improvement of services and enhancement of patient care consistent with hospital policy.
Customer Focus:
Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
Creative Leadership:
Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
Coaching and Development:
Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
Tracks coaching discussions and actual performance of associates to ensure accountability.
Seeks ways to match staff members’ talents and career interests with organizational opportunities.
Continuous Learning:
Continually examines ways to improve business relationships with customers, suppliers, community, etc.
Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.
Additional Key Functions:
Ensures compliance with applicable federal, state, local, AABB, FDA, TJC, CAP, CLIA, multi-disciplinary, hospital regulations, policies and procedures.
Participates in planning and maintenance of the laboratory information system (LIS).
Participates in the strategic planning/goal-setting for the department, including the implementation of new technologies and services.