Nurse Manager - Endoscopy

Billings Clinic•Billings, MT

1d•Onsite

About The Position

Billings Clinic is seeking a Nurse Manager for the Endoscopy department. This role is crucial for developing objectives, policies, and procedures to align with the clinic's mission, vision, and values. The Nurse Manager will maintain high standards of customer relations and practice within the designated service line, focusing on quality of services, short and long-range planning, fiscal control, and personnel management. The position involves direct oversight of the Endoscopy Department, ensuring safe and efficient patient flow, optimizing provider schedules and block utilization, and monitoring patient access, appointment availability, wait times, and throughput. The role also includes developing workflows to improve efficiency and patient satisfaction, coordinating services between various departments, and collaborating with physician leadership and other healthcare providers to develop and implement plans that enhance department services. The Nurse Manager will partner closely with gastroenterologists, surgeons, anesthesia providers, and APP's, and will lead marketing, program development, and service priorities for the department. This includes developing and maintaining a realistic, cost-effective annual budget, monitoring productivity and staffing efficiency, assisting with capital equipment planning, and overseeing supply usage and cost containment. Process improvement principles will be applied to assess and improve the quality of care, and the manager will ensure compliance with safety standards. Additionally, the role involves recruiting, retaining, and leading a talented team, fostering a culture of accountability and teamwork, conducting performance evaluations, ensuring staff competency, and building employee engagement. The Nurse Manager will also participate in strategic planning for Endoscopy services, support growth initiatives, improve efficiencies using data-driven decisions, and lead projects to enhance access and performance.

Requirements

4 Year / Bachelors Degree
2 years relevant experience
Current Montana/Wyoming drivers license and the ability to be insured to operate Billings Clinic vehicles - At hire
Current licensure/certification in the State of Montana and/or Wyoming as appropriate or required for service line - At hire
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.

Responsibilities

Develops objectives, policies, and procedures for department cost centers to formalize and implement the mission, vision, and values of Billings Clinic.
Maintains the standards, customer relations, and practice in a designated service line.
Accountabilities include: quality of services; short and long range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management.
Direct and Oversee Endoscopy Department.
Ensure safe, efficient patient-flow from referral through procedure and follow-up.
Optimize provider schedules endoscopy block utilization.
Monitor patient access, appointment availability, wait times, and throughput.
Develop workflows that improve efficiency and patient satisfaction.
Coordinate services between the clinic, endoscopy, anesthesia, pathology, surgery, radiology, and inpatient units.
In collaboration with physician leadership and other medical staff, administration, and other health care providers, develops and implements short- and long-range plans, and leads, develops and revises programs which enhance department services.
Partner closely with gastroenterologists, surgeons, anesthesia providers and APP’s.
Direct and oversee the daily operations of the Endoscopy Department.
Leads Endo department in the overall marketing, program development, and service priorities.
Coordinates with physicians and other Billings Clinic leadership to assure continuity in pursing service line/organizational goals and synergy in implementing plans and problem resolution.
Develops, implements, and maintains a realistic, cost-effective annual budget.
Monitor productivity and staffing efficiency.
Assist with capital equipment planning.
Oversee supply usage and cost containment.
Identify and advance opportunities for financial improvement.
Practices process improvement principles to assess and improve the quality of the service/care provided within the departments.
Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for department and ensures compliance of department and staff.
Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic.
Recommends, implements, and evaluates plans and systems that ensure sufficient number of qualified and competent staff to provide care/services.
Adheres to administrative policies and procedures relating to human resource management.
Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
Conduct performance evaluations and corrective action when necessary.
Ensure staff competency, orientation, and ongoing education.
Build employee engagement and improve retention.
Develop future leaders within the department.
Ensure compliance with DNV, regulations, infection prevention standards etc.
Continually monitor quality indicators.
Demonstrates and encourages an ethic of open communication and teamwork throughout the organization.
Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes.
Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.
Participates in strategic planning for Endoscopy services.
Support growth initiatives.
Improve efficiencies using data driven decisions.
Lead projects to enhance access, performance and improve KPI’s.