Nurse Manager, Emergency Department - CEU and Clinical Transport Team

Duke Careers•Durham, NC

4d•Onsite

About The Position

This position is for a Nurse Manager overseeing the Clinical Transport Team (CTT) and the Clinical Evaluation Unit (CEU) within the Emergency Department at Duke University Hospital in Durham, North Carolina. The CTT is an intra-hospital transport team of nurses responsible for transporting and monitoring patients for diagnostic or interventional tests. The CEU is a 31-bed acute care unit designed to decompress the emergency department by caring for observation patients (24 hours or less) across multiple service lines, excluding pediatrics and ICU. Duke University Hospital is a large, highly-ranked facility known for its comprehensive diagnostic and therapeutic services.

Requirements

Bachelor's degree in Nursing is required.
Three years of experience in outpatient nursing is required.
Must have current or compact RN licensure in the state of North Carolina.
BLS certification required.

Nice To Haves

Master's degree in Nursing strongly preferred.
1 or more years of leadership experience (as a clinical supervisor or manager in nursing) preferred.
1 or more years of experience in an Emergency Department.

Responsibilities

Manage and supervise functions of assigned patient care area on a 24 hour basis.
Ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures.
Participate in the development of the clinical areas' strategic and operational plans.
Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative).
Openly support and consistently communicate mission of the unit/department and the organization.
Serve as the collective voice for unit(s) staff to communicate with administration.
Serve as the staff and patient advocate to ensure optimal patient care.
Interface with patients and families to ensure that care is consistent with their expectations.
Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting).
Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process.
Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
Ensure a unit-based workforce that is diverse and cognizant of the value diversity brings to the workplace.
Assure coordination/participation of unit based staff on department and organization wide councils/committees.
Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24 hour basis. Ensure compliance with clinical patient care standards and established policies and procedures.
Maintain clinical competencies for assigned clinical area and provides bedside care as needed. Assess/coach and evaluate staff level of practice.
Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff.
Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control.
Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.
Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies.
Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery.
Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures.
Collaborate with the Director of Clinical Operations to determine fiscal requirements of assigned unit(s), and prepare budgetary recommendations.
Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery.
Perform other related duties incidental to the work described herein.