Nurse Manager - Community Health

Mass General Brigham • Boston, MA

7d • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Full-time 40 Hours - Community Health / Primary Care/ Jamaica Plain- Boston, MA ABOUT SOUTHERN JAMAICA PLAIN COMMUNITY HEALTH CENTER Southern Jamaica Plain Health Center (SJPCHC) is a licensed Health Center of Brigham and Women's Hospital and provides multi-disciplinary, comprehensive care including Adult and Pediatric Primary Care, OB/GYN, Cardiology, Neurology, Podiatry, and Behavioral Health. Each year, more than 12,000 patients from Jamaica Plain and surrounding neighborhoods of Boston use these services, producing more than 40,000 visits to SJPCHC. The health center's services are provided by a bilingual English/Spanish, and other languages, medical and professional staff. SJPCHC has a long-standing commitment to comprehensive team-based care. SJPCHC is a teaching site for Harvard Medical School and multiple professionals, universities, and high schools. SJPCHC is widely known for its social justice approach and its extensive programs. These include programs for staff, adults, and youth; and training provided to local, state, and national organizations. SJPCHC’s Health Promotion Center, adjacent to the health center, offers numerous exercise programs, educational groups, and community programs. Together these programs and services are designed to address the health of the whole person, family, and community, addressing the immediate needs of patients, and thinking “upstream” about how to address the social factors and processes – including racism - that impact the health of our patients. Excellent Care to Patients and Families • The Best Staff • In the Safest Environment Job Summary The Nurse Manager is valued member of the clinical leadership team. The primary responsibility of the Nurse Manager is to coordinate and expedite the clinical operations of a multi-disciplinary team, ensuring an exceptional patient experience. The Nurse Manager reacts to the immediate operational needs of the practice, supervising and directing other members of the interdisciplinary team to further the coordination and advancement of care of patients. Develops strong collaborative relationships across roles, disciplines and departments with a focus that ensures the needs of patients are addressed. The Nurse Manager is accountable for facilitating an appropriate response to the access needs of patients in alignment with practice-based resources. We believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Requirements

• Bachelor's Degree in Nursing required
• Registered Nurse in Massachusetts required.
• Nursing experience 2-3 years required.
• Must have knowledge of Ambulatory and specialty-specific clinical practices, workflows, and operations.
• Continually updates clinical knowledge and skills through formal and informal education and review of the current literature.
• Must work independently, have sound decision making skills and work effectively with and through inter-professional colleagues when required to make and facilitate complex decisions.
• Excellent communication skills and strong team player.
• Strong organizational and interpersonal skills.
• Must have excellent critical thinking and problem-solving skills.
• Strong commitment to clinical excellence.
• Ability to remain calm in stressful situations.
• Knowledgeable of the care required by respective age groups for which care is being provided.
• Must exercise a high degree of professional judgment within the scope of licensure
• Possess interpersonal skills to interact effectively across roles, teams and departments.
• Possess ability to manage critical issues relating to patient care and changing organizational climate.

Nice To Haves

• Master’s degree in Nursing preferred.
• Certification at start or within 2 years of start date; Ambulatory / ANCC certification preferred.
• Basic Life Support [BLS] Certificate preferred.
• Nursing leadership experience preferred 1-2 years.
• Primary Care or ambulatory experience in a clinical nursing or leadership position preferred.

Responsibilities

• Leadership: Coordinate and expedite clinical operations including, but not limited to: a. Directs, delegates and monitors quality of care delivered by the health care team. Collaborates with the Clinical Practice Coordinator who serves as the supervisor for MA's. b. Functions within and across interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patient's health care needs. c. Recognizes the impact of systems on health care delivery. Facilitates development of workflows and pathways that ensure the coordination of care across all settings with particular attention to transitional needs. d. Facilitates huddles, promotes and models effective, respectful communication e. Utilizes a critical thinking approach to problem solve and make decisions. f. Identifies and evaluate operational clinical needs and resolves concerns early g. Role models and facilitates change within the health care team to respond to emerging practice and organizational needs. h. Fosters and implements innovative thinking to create alternative solutions. i. Manages all resources to support optimal care of patients seeking primary care services in the clinic, telephonically and electronically including i. Gateway, telehealth, and other emerging care delivery models. j. Models and promotes health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department. k. Develops strong collaborative relationships across roles and departments with a focus to ensure timely accesses of emerging needs of patients are addressed. l. Occasionally participates on committees or broader organizational initiatives as required.
• Management a. Provides clinical oversight and support as needed to nursing staff and medical assistants in collaboration with the Medical Director and Practice Manager. b. Manages changes in Nurse/MA staffing schedule and appropriately adjusts resources to ensure patient care and operational needs of the practice are met. c. Authorizes hours worked by nursing staff and medical assistants, including any overtime. Direct recipient of sick and tardy calls for clinical staff. d. Assumes accountability for evaluation of performance of RNs, LPNs and Medical Assistants under the delegation/direction of the nurse manager e. Participates in the selection, supervision and of staff f. Mentors new staff, assists with orientation and staff development needs.
• Quality and Safety a. Collaborates with nursing and practice leadership in setting quality standards for nursing care and in the development of relevant policies and procedures. b. Demonstrates ability to analyze, synthesize and apply data to drive optimal care delivery outcomes. c. Oversight for TJC readiness and quality programs.
• Clinical Care a. Provides evidence-based, clinically competent nursing care in a culturally sensitive manner. b. Performs all clinical tasks and responsibilities of the BWH RN as permitted by licensure, scope and institutional policy. c. Performs skilled nursing tasks competently and demonstrates operational knowledge of procedures and equipment.
• Technology a. Demonstrates technological literacy in using computerized information systems. b. Accesses, evaluates and uses data and information from a wide range of resources. c. Demonstrates effective use of computer-based information and practice management systems for population health management, decision support, reports related to the provision of care, continuous quality improvement and professional development. d. Provides input to the development of information systems that impact the provision of patient care. e. Facilitates and oversees staff use of health care technologies, able to develop, access and apply reporting data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees