Nurse Coordinator

NMDP•Minneapolis, MN

15h•Remote

About The Position

This role is responsible for providing comprehensive medical support to the NMDP network and staff for all aspects of donor evaluation and management, donor and recipient adverse events, and investigations of quality incidents involving medical issues. The role serves as a liaison between the network and other NMDP departments to ensure proper quality procedures related to cellular products and to minimize organizational risk associated with quality incidents and adverse events.

Requirements

Knowledge of common medical diseases and disease management.
Knowledge of general health assessment.
Knowledge of collection and analysis of pertinent data and/or clinical findings.
Knowledge of health care confidentiality standards.
Knowledge of basic computer applications.
Ability to effectively summarize and communicate complex medical information.
Ability to evaluate health issues from various sources.
Ability to solve complex problems making timely and sound decisions.
Ability to demonstrate critical thinking skills.
Ability to exercise independent judgment utilizing appropriate resources.
Ability to handle multiple issues with flexibility and appropriate prioritization.
Ability to exhibit strong customer service skills.
Proficiency in computer software such as Microsoft Office programs.
RN required; BSN preferred.
Five years’ experience as a nurse in medicine or a medicine subspecialty area unless BMT-specific, then two years.
Two years of experience in a position that involved quality assurance strongly preferred.
Clinical knowledge of health conditions and related treatments.

Nice To Haves

Foreign language skills desirable.
Certification for Hematopoietic Transplant Coordinator (CHTC).
Stem cell transplantation and HLA typing.
Donor health issues related to stem cell donation.
Basic clinical research.

Responsibilities

Uses medical knowledge to assess complex clinical situations.
Determines appropriate actions based on clinical judgment and/or in consultation with NMDP physician or designee.
Communicates professionally and succinctly with involved stakeholders in a manner that is understandable at stakeholders’ medical knowledge level.
Utilizes GTP and cGMP regulations in daily practice.
Maintains confidentiality as outlined in NMDP policy and procedures.
Serves as advocate for volunteer stem cell donors.
Serves as primary NMDP resource for addressing suitability and/or eligibility, to include non-medical factors.
Performs initial nurse review of medical clearance information.
Assists NMDP operated donor center and network staff in medical assessment of donors related to research protocol participation.
Performs donor notification of positive IDM test results.
Monitors an NMDP stem cell donor during and after an adverse event.
Investigates and monitors a NMDP recipient qualifying adverse event.
Prepares data and presents summaries of donor and recipient adverse events for review to appropriate outside agencies as needed.
Performs root cause analysis and investigation of events identified in the Quality Incident system or through FormsNet, as applicable.
Collaborates with Case Management staff and Network members regarding incident recognition, protocol deviations, documentation, follow-up, and other quality assurance issues.
Acts as liaison with NMDP Quality in identifying and reporting trends related to quality assurance.
Communicates with key NMDP stakeholders when a serious event is identified as a potential risk management concern.
Mitigates risk by active participation in problem solving and appropriate interventions during an event as well as effective communication post-event.
Consults with Legal as needed.
Ensures awareness and education regarding maintenance of donor confidentiality.
Coordinates medical care of donors with long-term complications.
Assists with the procurement of financial assistance for donors who experience financial difficulties due to post-donation complications.
Serves as a resource regarding essential information, comprehension, and voluntariness to ensure informed consent.
Acts as liaison to donor insurance carrier and Third Party Administrator (TPA) for disability and medical claims.
Other duties as assigned.