Nurse Consultant I

State of North Carolina•Wake County, NC

3d•Hybrid

About The Position

The Nurse Consultant I position receives, triages, and enters complaints and incidents into the computerized Complaints Tracking System to support statewide regulatory oversight of health care facilities. It communicates with the public and health care providers in a call‑center environment to gather essential information and assess the seriousness of potential compliance concerns. Work requires interpreting and applying state and federal laws, regulations, standards, and procedures when making intake decisions independently or in consultation with supervisors and peers. The role helps ensure that individuals receiving health care services are protected and that complaints are accurately documented for regulatory follow‑up. This position is based in the Raleigh office, with opportunities for limited telework after training and evaluation.

Requirements

Must be currently licensed to practice as a Registered Nurse in the state of North Carolina
One year of experience in the area of specialization.

Nice To Haves

Demonstrated experience conducting onsite inspections or program audits of health care facilities, including reviewing care practices, examining documentation, and preparing clear written findings.
Intermediate proficiency using Windows and MS Office applications to complete electronic documentation, maintain organized case records, and produce clear written communications.
Demonstrated experience evaluating care concerns involving long‑term care residents by reviewing reported issues, identifying potential compliance risks, and documenting findings to support regulatory review.
Practical experience reviewing complaints involving individuals with mental health needs, gathering key case information, and determining whether concerns warrant further regulatory consideration.
Strong skill organizing, documenting, and electronically managing complex complaint information to support consistent triage, routing, and regulatory workflow execution.

Responsibilities

Receive, triage, and enter complaints and incidents into the computerized Complaints Tracking System.
Communicate with callers to gather essential information from the public and health care providers.
Apply applicable laws, regulations, standards, and procedures to determine compliance concerns and assess severity.
Document complaint and incident details clearly and concisely to support regulatory review.
Collaborate with supervisors and peers on complex or sensitive intake decisions.
Identify high‑risk or urgent complaints requiring escalation.
Independently review, categorize, and route complaint information to appropriate regulatory program areas.
Maintain accurate electronic records and complete work within required systems and workflows.
Provide concise communication to internal staff and external stakeholders regarding complaint‑related matters.
Support statewide oversight by ensuring timely, complete, and policy‑aligned complaint intake and documentation.