Nurse Case Manager - Not Remote
About The Position
Cancer Specialists of North Florida (CSNF) is seeking a Nurse Case Manager for their busy Specialty Practice. This role integrates case management, patient education, symptom management, and telephonic triage to ensure timely, safe, and effective care delivery. The Nurse Case Manager collaborates with physicians, mid-level providers, and the multidisciplinary team within CSNF and local hospitals to ensure patients and their families receive services that reflect the organization's commitment to caring for the body, mind, and spirit. This is a full-time position, Monday through Friday, located at 7751 Belfort Parkway, Jacksonville, FL 32256. There are no weekend or holiday hours.
Requirements
- Minimum of 2 years oncology experience required
- Current, unincumbered RN license in the state of Florida
Nice To Haves
- OCN preferred
- BSN preferred
Responsibilities
- Coordinate same-day infusion visits for urgent supportive care and provide clear patient instructions/reinforce regarding when to call back or escalate care.
- Monitor Canopy Work Queue ticket dashboard, prioritize patient needs, and determine appropriate level of care.
- Provide real-time clinical advice for symptom management, and escalate urgent or complex cases to providers promptly.
- Utilize Canopy symptom algorithms to perform telephone triage of patient-reported symptoms, document symptom related calls, and coordinate care with providers and clinic staff.
- Enter verbal orders as per provider or utilize standing orders.
- Act as liaison between patients/caregivers and multidisciplinary teams when coordinating care, including providers, financial counselors, schedulers, medical assistants, clinic nurses, authorization staff, dieticians, social workers, financial counselors, and pharmacists.
- Complete detailed documentation of all patient interactions and education related to care and communications with patients, staff and providers.
- Follow up with patients when needed to ensure resolution of documented issues.
- Monitor HIE (Health Information Exchange) notifications and follow up with patients/caregivers to coordinate follow up visits, ensure patient needs are met, and download any appropriate hospital medical records into clinic EMR.
- Monitor hospitalization and re-admissions as related to Case Management.
- Maintain oncology related competency via required ONS courses and CEU’s.
- Demonstrate competency to provide care appropriate to the age group of this patients’ population.
- Maintain HIPAA compliance and patient confidentiality.
- All other duties as assigned.
Benefits
- Salary is commensurate with experience and qualifications
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
