Nurse Advice Line (Remote but must live in Denver Metro Area)

Denver Health and Hospital Authority•Denver, CO

1d•Remote

About The Position

We are recruiting for a mission-driven Nurse Advice Line (Remote but must live in Denver Metro Area) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Nurse Line Saving Lives with Answers An opportunity to help the community with their urgent health concerns Remote Shifts (Must live in Denver metropolitan area): 30-32 hrs per week, three 10s or four 8s with a 1 weekend day commitment. Shift start window would be 1000-1400 Job Summary Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.

Requirements

Associate's Degree Required
Two years of recent nursing experience Required
BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required
RN-Registered Nurse - DORA - Department of Regulatory Agencies Required
Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required.
Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required.
Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required.
Ability to respond appropriately to emergency situations required.
Ability to apply nursing principles, practices and techniques required.
Ability to exercise initiative and judgment in selecting proper treatment required.
Ability to use computers and computer systems required.
Computer skills required.

Nice To Haves

Bilingual skills preferred.
Computer skills preferred.

Responsibilities

Collects patient health data in order to identify relevant and unique patient/caller needs.
Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients.
Evaluates care advice for appropriateness for age of patient/caller.
Differentiates normal from abnormal findings, including potential problems.
Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage.
Acts appropriately in critical situations.
Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding.
Assesses for signs of abuse and makes appropriate referrals.
Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate.
Performs as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues.
Acts as resource for other staff.
Provides feedback to supervisors as appropriate.
Analyzes assessment data to determine most appropriate guideline selection for patient/caller.
Documentation is Clear and concise and reflects Nursing assessment and care advice given.
Reflects any deviations and reason.
Performs QI/documentation/audio audits.
Advises appropriate disposition for guideline selection for patient/caller.
Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment.
Integrates quality improvement activities into practice.
Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements.
Integrates QA audit findings into practice.
Recognizes self-learning needs and plans to meet them.
Incorporates new knowledge obtained into practice.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer