Remote Customer Service Representative - MUST LIVE IN MICHIGAN

TEKsystems•Warren, MI

2d•$19 - $20•Remote

About The Position

We are seeking a Customer Service Representative (EV Concierge) to support current and prospective electric vehicle (EV) owners. In this role, you will combine customer service, sales, and product support skills to deliver an exceptional experience while building lasting customer relationships. This is a unique opportunity to work at the forefront of electric vehicle technology, helping customers navigate their EV journey—from product questions to ownership support.

Requirements

1–2+ years of high-volume customer service or call center experience
Proven ability to handle a high number of calls/cases daily
Strong communication skills (verbal and written)
Excellent problem-solving abilities and attention to detail
Computer proficiency, including typing and navigating multiple systems
Ability to work independently in a remote environment
Stable internet connection and a quiet home workspace
Positive attitude, strong work ethic, and ability to meet deadlines
MUST LIVE IN MICHIGAN

Nice To Haves

Experience in a call center environment supporting customer inquiries via phone
Familiarity with electric vehicles or home charging solutions
Associate’s degree preferred (not required)
Demonstrated job stability/tenure

Responsibilities

Serve as a subject matter expert on current and upcoming EV products, features, and related services
Assist customers via phone (80%), chat, and email (20%) with: Product and feature inquiries, Reservations and ordering support, Dealership and service coordination, Charging solutions and home setup, Recall or ownership-related concerns
Take full ownership of each customer interaction and ensure timely, personalized resolution
Document customer cases and follow up as needed
Deliver professional, high-quality service to a wide range of customers, including prospective buyers and internal stakeholders