Customer Service Representative-SDU-Work From Home-MUST LIVE IN SAN ANTONIO TX

Systems & Methods, Inc. (SMI)•USA - Remote TX, TX

2d•Remote

About The Position

SMI is a highly regarded technology producer in the human services field, developing state-of-the-art solutions for complex human service operations. We are seeking individuals who are technical, creative, client-focused, and willing to go the Extra Mile. As a family-owned and operated business for 54 years, SMI considers its employees and clients part of an extended family. Our culture emphasizes teamwork, dedication, empowerment, and work-life balance, offering an optimal atmosphere for career growth and achievement with competitive compensation and benefits. We are a multi-state operation with over 650 employees across the United States, relying on our team's expertise for innovation and development. If you seek a meaningful and fulfilling career, consider SMI.

Requirements

Knowledge of customer service techniques, including how to handle upset callers.
Knowledge of policies and procedures involved in SDU payment processing.
Knowledge of child support policies.
Knowledge of SMI and state client’s child support system.
Knowledge of modern office practices, procedures, and equipment.
Ability to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs.
Ability to maintain accurate and interrelated records.
Ability to respond promptly to customer needs.
Ability to identify and resolve errors.
Ability to work with integrity and ethically.
Ability to work independently with little direction.
Ability to meet schedules and timelines.
Ability to work confidentially with discretion.
Ability to communicate effectively, both orally and in writing.
Ability to apply interpersonal skills using tact, patience, and courtesy.
Ability to work varied schedules and overtime hours, as necessary.
High school diploma or equivalent.
At least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience.
Proficiency in data entry skills including keyboard, mouse, and 10-key pad.
Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products.
Must live in San Antonio, TX.

Nice To Haves

Fully Spanish/English bilingual

Responsibilities

Respond to customer service calls and correspondence according to Standard Operating Procedures and contact requirements.
Receive calls from child support customers and other stakeholders and respond following Standard Operating Procedures and contract requirements.
Process correspondence in accordance with Standard Operating Procedures and contract requirements.
Document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements.
Complete SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.