Customer Care Representative- Work From Home in Kentucky

Chewy•USA - KY - Virtual KY - SD2V, KY

11d•Remote

About The Position

Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. In this role, you should be comfortable working from home and reside within the state of Kentucky. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely! We need individuals who can interact with customers over the phone, think critically, and genuinely assist others. Loving pets is a plus!

Requirements

2 years of customer service experience
Show strong written, verbal, and listening abilities in a written assessment
Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
Display skill in computer usage for data entry and efficient internet browsing to assist customers.
Ability to adapt to change with the business needs of the company
Flexibility to shift schedule and work overtime as needed by the business unit
Dedication to maintain confidentiality and secure critical information
High school graduate or equivalent experience
Be willing and able to pass a background check
Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
Work area acceptable for webcam use.
A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps.
A cell phone or tablet that can be used for two-factor authentication through Okta Verify.
Options for two-factor authentication include: A smartphone or tablet on which the Okta mobile app can be downloaded. A cell phone that can receive SMS messages and phone calls.

Nice To Haves

Loving pets is a plus!

Responsibilities

Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.
Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.