Nurse Account Manager
Guardian Pharmacy Services Management•Phoenix, AZ
•Hybrid
About The Position
Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, is seeking a Nurse Account Manager to join their rapidly growing team in Phoenix, Arizona. They are a long-term care pharmacy services provider focused on delivering customized medication management solutions to healthcare organizations serving seniors and individuals with complex care needs. The company offers a fast-paced, diverse, and inclusive environment with opportunities for career growth.
Requirements
- Nursing Degree (LPN) required
- Active State Nursing license required
- Valid driver’s license and clean driving record
- 3+ years of related experience
- Advanced computer skills, including excel, word and PowerPoint required
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire about inaccuracies.
Nice To Haves
- experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred
Responsibilities
- Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
- Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
- Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
- Manage client expectations and communicate status and relevant updates through issue resolution.
- Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
- Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
- Assist in onboarding activities such as data collection and eMAR support.
- Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement.
- Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
- Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
- Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
- Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
- Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
- Other essential functions and duties may be assigned as needed.
Benefits
- Competitive pay
- 401(k) with up to 3.5% company match
- Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
- Wellness Incentive Program
- Dental and Vision plans
- Company-paid basic life, AD&D and long-term disability coverage
- Optional employee, spouse, and child life/AD&D insurance
- Optional accident, critical illness, and short-term disability coverage
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Paid holidays and sick days
- Generous vacation benefits based on years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
