Nurse Account Manager (LPN)

Guardian Pharmacy•Idaho Falls, ID

19d•Hybrid

About The Position

Guardian Pharmacy of Idaho Falls d/b/a Heartland Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for a Nurse Account Manager (LPN) to join their rapidly growing team. The company is a long-term care pharmacy services provider focused on delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. They offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. The Nurse Account Manager is responsible for proactively identifying and meeting the needs of potential and current clients to ensure complete customer satisfaction and drive retention. This role involves building and maintaining strong working relationships with clients, serving as the primary contact for issue resolution, providing clinical and regulatory expertise, and conducting client staff training.

Requirements

Nursing Degree (LPN) required
Active State Nursing license required
Valid driver’s license and clean driving record
3+ years of related experience
Advanced computer skills, including excel, word and PowerPoint required
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire about inaccuracies.

Nice To Haves

experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred

Responsibilities

Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
Manage client expectations and communicate status and relevant updates through issue resolution.
Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
Assist in onboarding activities such as data collection and eMAR support.
Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement.
Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
Other essential functions and duties may be assigned as needed.