Nurse 2 - Health Links - Info Sante

Winnipeg Regional Health Authority • Winnipeg, MB

8d • Onsite

About The Position

Answers calls for a 24 hour/day, 7 day/week telephone health information and referral assistance service. Provides professional assessment of caller's need(s), basic health related information, assistance with decision-making related to need for professional health care, including appropriate care level and urgency, assistance with resource identification/referral and follow-up. Uses education, experience, approved written protocols/criteria and the nursing process to provide service. Documents demographic data and caller encounter on the electronic health record. Understands and practices principles of client empowerment and health promotion.

Requirements

• A minimum of three (3) to five (5) years in an Emergency Department or Community Health required.
• Graduate of an approved Registered Nursing educational program.
• Responsible for maintaining and providing proof of registration with the College of Registered Nurses of Manitoba (CRNM).
• Fluency in English required.
• Scope of practice as documented in the Regulated Health Professions Act (RHPA).
• Demonstrated advanced triage or assessment skills.
• Demonstrated basic keyboard skills required.
• Excellent communication and advanced triage or assessment skills required.
• Ability to quickly establish good rapport with callers, while accepting limitations, setting and maintaining boundaries needed.
• Must display a non-judgmental, caring and supportive attitude and understand the reality of being an ambassador for the WRHA, Misericordia Health Centre, Health Links-Info Santé and the nursing profession.
• Assumes responsibility for professional growth and development.
• Receives on the job orientation.
• Has a strong desire to learn and try new things.
• Physical health to meet the requirements of the position.
• Current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment.
• An employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT.

Nice To Haves

• A combination of areas including Medical/Surgical, Mental Health and Maternal/Child Health considered.
• Experience with phone line, crisis intervention and Windows or Outlook preferred.
• It is recommended that, at minimum, staff possess the BLS training.
• Fluency in French desired and other languages an asset.

Responsibilities

• Provides professional assessment of caller's need(s), basic health related information, assistance with decision-making related to need for professional health care, including appropriate care level and urgency, assistance with resource identification/referral and follow-up.
• Uses education, experience, approved written protocols/criteria and the nursing process to provide service.
• Documents demographic data and caller encounter on the electronic health record.
• Understands and practices principles of client empowerment and health promotion.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree