NSC Recruiter - Contact Center
About The Position
Extra Space Storage is hiring a high-volume Recruiter to partner with its contact center leadership team. The Recruiter manages multiple requisitions and the hiring process from job posting through onboarding, including sourcing and screening candidates, interviewing, extending offers, initiating background checks, and coordinating with hiring managers. The role calls for a customer-focused, responsive recruiter who can meet time-sensitive hiring goals and build candidate pipelines for current and forecasted needs. External candidates must live in the Salt Lake City, Utah area or be willing to relocate. Following a probationary period, the position is hybrid, with two days working from home and three days in the office. Employees who have worked at the NSC for one year and live outside the Salt Lake City area may work remotely five days a week. Internal Field applicants must have at least two years of experience as a DTL.
Requirements
- At least three years of recruiting or talent acquisition experience is preferred, ideally in a contact center or high-volume sales environment.
- Strong business acumen and a record of delivering results in a growth-oriented business environment.
- Proficiency with Microsoft Office, including Excel, HRIS, applicant tracking systems, automated recruiting tools, and reporting mechanisms.
- Strong project and time-management skills, including the ability to multitask and prioritize workload.
- Ability to identify areas for improvement proactively.
- Full knowledge and understanding of employment law and practices.
- Excellent verbal and written communication skills.
- Experience with direct and innovative recruiting methods, including cold calling, competitive intelligence, networking, internet data-mining tools, websites, and social networking sites.
- Demonstrated success executing recruiting and employment program strategies, policies, and programs; extensive knowledge of direct, indirect, and creative sourcing methods and building passive candidate pools.
- Experience using metrics to drive results.
- Ability to influence and interact successfully with all levels of the organization.
- Creative problem-solving skills and ability to work as a team player in a collaborative, multicultural environment.
- External candidates must live in the Salt Lake City, Utah area or be willing to relocate.
- Internal Field applicants must have at least two years of experience as a DTL.
Nice To Haves
- Bachelor’s degree preferred.
- Workday experience is a plus.
- Experience with behavioral-based interviewing techniques is preferred.
Responsibilities
- Manage a high volume of requisitions, job advertisements, applicants, interviews, and offers to meet time-sensitive hiring goals.
- Evaluate candidates for sales aptitude, communication skills, customer service orientation, motivation, and ability to handle objections; communicate job expectations, performance requirements, and compensation structure.
- Build and maintain an active pipeline of qualified candidates for current and forecasted hiring needs.
- Use proactive internet networking and sourcing tools and established recruiting methodologies.
- Partner with the Recruiting Manager to implement processes and develop recruiting best practices.
- Generate reports and evaluate hiring metrics and processes to improve efficiency and the candidate experience.
- Train and coach hiring managers on the applicant tracking system, talent assessment, and related practices.
- Maintain clear communication among candidates, hiring managers, and internal HR using established communication strategies.
- Build partnerships to achieve time-to-fill goals and support longer-term relationships.
- Support off-site recruiting activities, including job fairs, conferences, and professional organizations, as needed.
- Post job advertisements, source and screen talent, conduct interviews, extend offers, initiate background checks, onboard candidates, and coordinate hiring with hiring managers.
Benefits
- Medical, dental, and vision benefits beginning on Day 1.
- Health Savings Account or Flexible Spending Account.
- Company-paid life, AD&D, short-term disability, and long-term disability coverage.
- 401(k) with company match after 90 days of service.
- Holiday pay and paid time off.
- Extensive wellness program.
- Employee discount programs.
- Personal Health Advocate.
- Free soda, coffee, and drinks while in the office.
- Well-defined career paths.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
