NQ Service Delivery Manager

Fidelity • Covington, KY

3d • Onsite

About The Position

The Nonqualified (NQ) Service Delivery Manager operates as the subject matter expert for NQ plan set-up, consultation on best practices and preferred solutions. In addition to interacting directly with the plan sponsor, you will be growing your network by working with business partners from a wide array of internal groups. By providing operational subject matter expertise, managing annual enrollment events, and delivering positive outcomes, you will have the ability to improve the plan sponsor and participant experience.

Requirements

• 3 plus years of related experience working with retirement plans and interacting with Plan Sponsors.
• Bachelor’s Degree or equivalent work experience.
• Strong interpersonal and client communication skills.
• Ability to convey complex technical information in an accessible manner.
• Organizational skills and meticulous attention to detail.
• Problem-solving skills, logical reasoning, and analytical thinking.
• Service mindset focused on customer needs.
• Flexibility in adapting to varying workloads.
• Sound judgment.
• Capacity to influence strategies with clients.

Nice To Haves

• Experience with Nonqualified Plans preferred.

Responsibilities

• Operate as the subject matter expert for NQ plan set-up.
• Consult on best practices and preferred solutions for NQ plans.
• Interact directly with the plan sponsor.
• Grow network by working with business partners from a wide array of internal groups.
• Provide operational subject matter expertise.
• Manage annual enrollment events.
• Deliver positive outcomes to improve the plan sponsor and participant experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager