NPI Quality Specialist

Johnson Controls • Edmonton, AB

2d • CA$92,000 - CA$126,000

About The Position

Join Silent-Aire — Powering the World’s Data Centers. Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs. We currently operate manufacturing facilities in: Edmonton, Sherwood Park, Nisku. Overview: At Johnson Controls, we are dedicated to driving excellence and innovation. Join our team as an NPI Quality Specialist and play a crucial role in ensuring the quality and reliability of our new product introductions. Your expertise in DFMEAs, PFMEAs, and Control Plans will contribute to maintaining our high standards of safety, integrity, and performance. This role also emphasizes strong collaboration with cross-functional teams and direct engagement with customers to uphold and enhance product quality.

Requirements

• Bachelor’s degree in a related engineering or technical field or equivalent.
• Minimum of 5 years of proven experience in facilitating DFMEAs, PFMEAs, and Control Plans in a manufacturing or product development environment.
• Experience in interacting with customers and acting as their representative within internal teams.
• Strong analytical and problem-solving skills with a focus on quality improvement.
• Excellent communication and collaboration abilities, with a track record of working effectively in cross-functional teams.

Nice To Haves

• Experience with a stage-gate product development process.
• Project management (PMP), Lean/Six Sigma training, Green or Black Belt.
• Familiarity with reading 2D part drawings and understanding GD&T, CAD software.
• Experience with ISO 9001

Responsibilities

• Collaborate closely with Engineering, Manufacturing, and Quality Control to Facilitate the development and implementation of Design Failure Mode and Effects Analysis (DFMEAs), Process Failure Mode and Effects Analysis (PFMEAs), and Control Plans to ensure robust design and manufacturing processes.
• Monitor and follow up on recommended actions from FMEAs as well as overall NPI project deliverables for fidelity to RCLP – JCI’s stage-gate process.
• Interact with customers to address their needs and concerns while providing technical guidance and updates on quality initiatives.
• Act as the voice of the customer within internal discussions, ensuring their requirements and expectations are met effectively.
• As required, assist or lead Root Cause Analyses (RCAs) and 8D problem-solving processes related to warranty claims or commissioning issues.
• As required, participate in plant and/or process improvement workshops or Kaizens

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment that values innovation and teamwork.
• Commitment to safety and integrity in all operations and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level