NOSC Monitoring Analyst

General Dynamics Information Technology

2d • $64,230 - $86,250 • Onsite

About The Position

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. You will be part of a dynamic team that is delivering a business-driven Enterprise Network to support BICES Global Enterprise Mission Support Services increasing performance, security, scalability, and stability while reducing costs and complexity resulting in increased supportability.

Requirements

• 3 years of experience required.
• Bachelor’s degree – may substitute additional years of experience.
• Must possess and maintain a Secret Clearance.
• Must meet DoW 8140 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Requirements include possessing and maintaining active Security Plus CE certification and computing environment training certificate. Computing environment training must be completed within 2 weeks of being hired.
• Must have good team working skills since this position entails coordinating with many different work centers.
• Must have good and professional customer relationship skills.

Nice To Haves

• IAT Level 2 (Security+ CE) or higher preferred.
• ITIL v4 Certification.
• Network Troubleshooting and Incident Response experience.
• Service Desk experience
• SolarWinds Certified Professional (SCP) Certification
• Splunk Administrator track Certification

Responsibilities

• Manages ServiceNow and IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents.
• Monitors the integrity, security and availability of servers and systems.
• Maintains system documentation
• Interacts with users and customers, evaluates service availability of vendor products.
• Develops and implements policies and standards for monitoring Enterprise services.
• Provides advice and training to end-users.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.
• Develops and maintains monitoring dashboards, performs data analysis to provide requested data points and identify negative or positive trends.
• Ability to learn vendor specific administrative programming language

Benefits

• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level