Condition Monitoring Analyst

Mustang CAT•Houston, TX

1d•Remote

About The Position

Mustang Cat is hiring a Condition Monitoring Analyst to help monitor equipment health, identify developing concerns, and recommend appropriate next steps to keep customers’ machines operating at their best. This is a great opportunity for someone with experience as a Service Coordinator, Service Advisor, Technician, or in a similar technical service role who wants to use their equipment knowledge in a primarily computer-based position.

Requirements

Experience in equipment service, maintenance, repair, troubleshooting, or a related technical environment
Working knowledge of mechanical systems and the ability to understand equipment-related issues
Ability to review machine information, recognize potential concerns, and determine appropriate next steps
Strong customer service and communication skills
Comfortable working in computer-based systems and learning new technology
Proficiency with Microsoft Office
Strong attention to detail, organization, and follow-through
Ability to communicate and collaborate effectively with technicians, service personnel, customers, and other departments

Nice To Haves

Previous experience as a Service Coordinator, Service Advisor, Diesel Technician, Heavy Equipment Technician, Field Service Technician, or similar service-related position
Heavy equipment, diesel, automotive, construction equipment, industrial equipment, or related industry experience
Experience troubleshooting mechanical or equipment issues
Familiarity with Caterpillar equipment
Experience with Caterpillar systems or condition monitoring tools such as VisionLink, Cat Inspect, SIS, or Foresight
Associate degree, technical certificate, or other mechanical/technical training

Responsibilities

Review machine health information from sources such as oil analysis, telematics, equipment inspections, fault codes, and service history
Identify developing equipment concerns and determine when additional troubleshooting, inspection, maintenance, or repair may be needed
Use technical knowledge and available machine information to help troubleshoot equipment issues remotely
Develop practical service and maintenance recommendations based on machine condition
Communicate equipment concerns and recommended next steps clearly to customers and internal service teams
Follow up on identified issues and recommendations to help ensure concerns are addressed
Document findings, recommendations, customer communication, and outcomes in applicable systems
Work closely with Service and other departments to support proactive equipment maintenance and reduce unplanned downtime
Review system-generated information and alerts, using sound judgment to determine which items require action