Norwegian Card Dispute Specialist, FinTech - Krakow (hybrid)

Job Squad•Auburn, ME

5d•Hybrid

About The Position

As a Card Dispute Specialist, you will be responsible for supporting customers in minimizing losses related to third-party fraud with payment cards, reporting incidents in your area, and maintaining compliance in all actions. You will collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments.

Requirements

Fluent Norwegian (minimum C1) and fluent English (B2)
Experience handling customer applications and administrative tasks in a professional, positive, effective way
Experience in communicating and explaining the ‘why’ behind and having the ability to think analytically and detect risks
Basic computer handling skills
Result-oriented, service-minded, self-driven, and flexible
Fast learner with excellent communication skills and relationship-building skills
Living in Poland or ready to relocate ASAP

Nice To Haves

Previous experience with Payment products/card services or KYC/AML/Compliance

Responsibilities

Document work accurately in various IT systems
Participate in audits as a process specialist and deliver required data
Maintain general knowledge of the service environment, including card scheme rules (both domestic and international) and merchant agreements
Ensure compliance with all relevant regulations and organisational policies
Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs (handle errors, perform corrections, and investigate root causes)
Translate local language communications to English
Acquire and maintain in-depth knowledge of organisational products and processes within the service area
Stay updated on IT tools and systems used in work processes
Demonstrate the ability and motivation to cross-train and multi-skill in other tasks as required
Assist, train, and support other team members when needed
Provide input on process development tasks and other initiatives within the area
Contribute to workflow changes and process improvements