Northern Regional Manager

Air North•Whitehorse, YT

6h•Hybrid

About The Position

Help keep Northern communities connected through safe, reliable regional air service. Air North, Yukon’s Airline has been connecting Yukoners, northern communities, and southern destinations since 1977. Built on nearly 50 years of community support and investment from the Vuntut Gwitchin First Nation, we are proud of the service our 500-person team delivers every day. We're looking for a leader who shares our commitment to community, safety, reliability, accountability, and respect. As Northern Regional Manager, you'll play a key role in connecting northern communities by providing hands-on leadership across our northern operations, supporting frontline teams, and ensuring safe, reliable service throughout the network. This is an exciting opportunity for someone who thrives on leading people, solving operational challenges, building strong relationships, and making a meaningful impact in northern aviation.

Requirements

Grade 12 diploma or equivalent
At least 4 years of experience in aviation; experience in northern operations is strongly preferred
At least 3 years of management or leadership experience
Ability to obtain and retain a valid security clearance, radio, and airside driving permits
Physical ability to work in an active operational environment, including heavy lifting, extended standing, confined spaces, kneeling, etc.
Canadian citizen, Permanent Resident, or proof of right to work in Canada

Responsibilities

Provide practical, visible leadership across Air North’s northern operation.
Work with station teams, contractors, vendors, airport authorities, local communities, and internal departments to keep the operation moving safely and reliably.
Oversee safe and efficient aircraft handling, passenger service, baggage operations, grooming, and ramp activities.
Monitor operational performance, including on-time performance, delays, baggage handling, staffing, customer service, and overall station reliability.
Lead teams to provide calm, practical support during irregular operations and emergencies.
Lead, coach, mentor, and support team members across the northern region.
Participate in hiring, training, succession planning, and employee development.
Build a culture of teamwork, accountability, professionalism, service and safety.
Support compliance with Transport Canada requirements, airport authority requirements, company policies, and Safety Management System standards.
Promote safety awareness and practical operational best practices across northern stations.
Resolve escalated operational and customer service matters in a timely, respectful, and professional way.
Monitor staffing levels, overtime, operational expenses, vendor performance, and resource needs.
Support contract management, operational planning, reports, performance summaries, and recommendations.
Maintain positive working relationships with airport authorities, ground service providers, contractors, and local communities.
Build and maintain strong relationships with northern communities, Indigenous governments, and key stakeholders to strengthen Air North's reputation and support regional growth.