Northern Field Services Manager (PUBLIC SERVICE ADMINISTRATOR OPT. 2)

State of Illinois•Rockford, IL

1d•Onsite

About The Position

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Northern Field Services Manager (Public Service Administrator option 2) for our Northern District offices in Rockford and Des Plaines, IL. The position is responsible for overseeing a staff in each location who are involved in serving the taxpayers by responding to inquiries in person, by email or on telephone with assistance on their individual income tax, business income tax, withholding tax, sales and use tax, and business registration. If you have at least 3 years of experience working with current Illinois and Federal tax laws, returns, accounts and processes, or a related field, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out! The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public. IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.

Requirements

Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in business administration, tax accounting or tax law.
Requires prior experience equivalent to three years of progressively responsible administrative experience in accounting or finance with related tax accounting work in Sales and Income tax.
Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
Requires the ability to travel in the performance of duties, with overnight stays as appropriate.
Requires appropriate, valid driver’s license.

Nice To Haves

Three (3) years of experience working with current Illinois and Federal tax laws, rules and regulations or working in tax related field.
Three (3) years of professional work experience analyzing tax returns and documents for completeness and making independent decisions on complex cases.
One (1) year of experience managing a supportive agency program.
Five (5) years of supervisory experience in staff development including establishing employee goals, evaluating employee performance, and serving discipline as needed.
Four (4) years of experience evaluating program initiatives, staff utilization and employee motivation to meet area objectives.
Four (4) years of professional experience utilizing GenTax or similar tax operating software.
Three (3) years of experience exercising judgment and discretion in developing, implementing and interpreting policies and procedures.
Four (4) years of experience developing and administering a training program, e.g., creating visual presentations and associated materials.
One (1) year experience speaking to various groups conveying policy and procedures in a manner easily understood by diverse audiences.

Responsibilities

Under general direction, plans, assigns, and reviews the activities of Northern Field Services staff engaged in the registration and maintenance of business accounts, and provides information and guidance to Illinois and out-of-state taxpayers or their representatives, claimants and others relating to tax programs administered by the Illinois Department of Revenue (IDOR).
Serves as full line supervisor.
Confers and communicates clearly with taxpayers, their representatives and others answering phone and written inquiries.
Directs, coordinates and participates in a variety of special projects as instructed by the Division Manager.
Responds to complex, sensitive or controversial Sales and Use, Individual, Business and Withholding Income taxes inquiries following the guidelines of specific tax laws, regulations, and rulings.
Advises Division Manager of corrective action taken in reassigning priorities to ensure completion of work in a satisfactory manner.
Prepares and maintains production and inquiry status records.
Interfaces operations with other areas of IDOR and other State Agencies, e.g., Bulk Sales, Collection Services, Illinois Liquor Control Commission, etc., to resolve procedural conflicts or policy problems, and/or to request procedural information assistance with reference to interrelated problems.
Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.