Northern Field Services Manager (PUBLIC SERVICE ADMINISTRATOR OPT. 2)

State of Illinois•Des Plaines, IL

5d•Hybrid

About The Position

The Illinois Department of Revenue is hiring a Northern Field Services Manager (Public Service Administrator option 2) for its Northern District offices in Rockford and Des Plaines, with headquarters in Des Plaines, IL. The successful candidate will travel to both locations to manage and oversee staff who are involved in serving taxpayers by responding to inquiries in person, by email, or on the telephone with assistance on individual income tax, business income tax, withholding tax, sales and use tax, and business registration. This role offers steady hours and an exceptional benefits package, with opportunities for career and personal growth.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college, preferably with courses in business administration, tax accounting, or tax law.
Prior experience equivalent to three years of progressively responsible administrative experience in accounting or finance with related tax accounting work in Sales and Income tax.
Ability to successfully complete a tax compliance and fingerprint-based background check.
Ability to use and secure a state-issued mobile device (e.g., cellular phone, laptop computer, tablet, etc.).
Ability to travel in the performance of duties, with overnight stays as appropriate.
Appropriate, valid driver’s license.

Nice To Haves

Three (3) years of experience working with current Illinois and Federal tax laws, rules, and regulations or working in a tax-related field.
Three (3) years of professional work experience analyzing tax returns and documents for completeness and making independent decisions on complex cases.
Five (5) years of supervisory experience in staff development, to include establishing employee goals, evaluating employee performance, and serving discipline as needed.
One (1) year of experience managing a supportive agency program.
Four (4) years of experience evaluating program initiatives, staff utilization, and employee motivation to meet area objectives.
Four (4) years of professional experience utilizing GenTax or similar tax operating software.
Three (3) years of experience exercising judgment and discretion in developing, implementing, and interpreting policies and procedures.
Four (4) years of experience developing and administering a training program (e.g., creating visual presentations and associated materials).
One (1) year experience speaking to various groups conveying policy and procedures in a manner easily understood by diverse audiences.

Responsibilities

Plans, assigns, and reviews the activities of Northern Field Services staff in Rockford and Des Plaines, engaged in the registration and maintenance of business accounts.
Provides information and guidance to Illinois and out-of-state taxpayers or their representatives, claimants, and others relating to tax programs administered by the Illinois Department of Revenue (IDOR).
Serves as a full-line supervisor.
Confers and communicates clearly with taxpayers, their representatives, and others, answering phone and written inquiries.
Directs, coordinates, and participates in a variety of special projects as instructed by the Division Manager.
Responds to complex, sensitive, or controversial Sales and Use, Individual, Business, and Withholding Income taxes inquiries following the guidelines of specific tax laws, regulations, and rulings.
Advises Division Manager of corrective action taken in reassigning priorities to ensure completion of work in a satisfactory manner.
Prepares and maintains production and inquiry status records.
Interfaces operations with other areas of IDOR and other State Agencies (e.g., Bulk Sales, Collection Services, Illinois Liquor Control Commission) to resolve procedural conflicts or policy problems, and/or to request procedural information assistance with reference to interrelated problems.
Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.