Nordic Spa Concierge

Alyeska Resort•Anchorage, AK

1d•Onsite

About The Position

Achieving Excellence: Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Requirements

Post-secondary certifications/diploma or degree an asset
3+ years of management experience in hospitality or spa industry
Excellent verbal and written communication skills required
Advanced Microsoft Office skills required
Comfortable with technology and open to new learning
A passion for mental and physical wellness
Previous Spa, Hospitality, Guest Service or Retail experience preferred
Excellent guest service, communication, and organizational skills are essential
Comfortable with technology and open to new learning
Passion for Guest Service and Health and Wellness
Previous reservation software and POS experience preferred
Ability to focus on attention to detail, remaining professional and courteous at all times

Nice To Haves

Post-secondary certifications/diploma or degree an asset
Previous Spa, Hospitality, Guest Service or Retail experience preferred
Previous reservation software and POS experience preferred

Responsibilities

Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings
Keeping the sense of arrival picture perfect from curb to front desk is the first step.
When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.
Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.
Understand that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
Understand spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
Contributes to a collaborative workplace; supporting the Spa value of community, common goals, and acceptance.
Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.