Nordic Spa Attendant Supervisor

Alyeska Resort•Anchorage, AK

17h•Onsite

About The Position

We are hiring for the role of Nordic Spa Attendant Supervisor. This opportunity is located in Girdwood, Alaska. Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined. Your role as Spa Attendant Supervisor is critical to delivering on this promise. You are expected to exceed guest expectations by leading your people to create "picture perfect" guest experiences throughout the spa each and every shift. First impressions around cleanliness are powerful and lasting: from the locker and treatment rooms to the pool deck and throughout all indoor and outdoor spaces. We commit to giving you the training and resources to be successful; achieving excellence is up to you.

Requirements

Previous Spa or Hospitality experience preferred
Prior supervisory experience is preferred
First Aid Certificates (including CPR) preferred
Able to lift, move, and handle cleaning chemicals responsibly
Excellent guest service, communication, and organizational skills
Passion for Guest Service and Health and Wellness

Responsibilities

Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift (see checklist/schedule)
Accountable to lead and/or supervise daily, weekly, monthly, and quarterly deep cleaning duties (see schedule/checklist)
Inventories against par levels and places orders to make sure their employees have the tools and materials required to be successful
Takes an active role in turning lockers (dirty to clean status in system) as quickly as possible so that it can be sold again to maximize revenues
Creates schedules that meet peak demand periods while delivering budgeted labor costs.
Manages expense lines within budgeted parameters
Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope, and quality
Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching
Provides direct reports with the resources, direction, coaching, feedback, and goal setting required for their continuous development
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace; supporting the Spa value of community, common goals and acceptance