NORC Manager of Outreach and Program Development (East)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

35d

About The Position

Reporting to the Aging Services Program Director the NORC Manager of Outreach and Program Development will be responsible for leading the implementation of outreach initiatives, conducting/supervising community, developing and overseeing activities and events programming for NORC members, providing coordination for supplementary services e.g. food distribution as well as health promotion events; coordinating meetings of partners; provides case assistance and case management. The NORC Manager focuses on the satisfaction of the members, consultants, and community participants’ overall experience from initial engagement and participation in programming through constant effective communication and interaction. The NORC Manager will build a relationship-based membership that moves members, consultants, and community participants along a continuum from a casual connection to a committed level of involvement and the delivery of the appropriate programs and activities to ensure an engaging, energetic environment for all members of the social, wellness and recreational programs.

Requirements

Masters of social work or related field required and possess relevant experience with the aging population.
Proficient in Microsoft Word, Excel, Outlook and Publisher.
CPR certified and AED/First Aid Certified or be willing to attend both trainings
Bilingual, English/Spanish required
Highly resourceful team player, with the ability to also be extremely effective independently
Ability to work some flexible hours (e.g., evenings and weekends)
Experience and success working in partnership with an aging community, residents and community organizations
Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment
Experience with and interest in working with an aging population
Excellent verbal and written communication skills
Ability to work well with a diverse group of staff and Activity Specialists
Willingness to work select weekends and to occasionally adjust hours to accommodate the needs of the role and programming
Excellent organization and planning skills

Nice To Haves

Bicultural skills desirable, but not required

Responsibilities

Meets with potential new members to explain services available and to assess client needs, oversee the initial registration process, including intake, needs assessment, and health indicator surveys, and enroll new participants.
Assist and advocate for seniors on a wide range of issues including entitlements, health and mental healthcare, and housing
Perform occasional assessments and make home visits to older adults to identify their needs, link them to services, and provide ongoing social contact.
Manage a small case load to meet case management and assistance deliverables
Document services provided according to program and agency guidelines
Compile and maintain reports for program evaluation, senior leadership, and funders.
Implement and administer a wide variety of programming to benefit NORC participants
Communicate and Liase between the program and its funders at NYC Aging and NYSOFA as well as support with assessment and reporting needs.
Conducts annual needs assessment and program satisfaction surveys to measure the impact of services provided and makes service changes based on outcomes
Conduct sustained community outreach and marketing to potential community partners who might provide services to NORC members or develop collaborative activities and initiatives
Create internal programming, community surveys, and enrichment that meets the interest and needs of the community.
Implement, support, and follow all agency policies and procedures.
Promote the agency by performing outreach, participating in community events, and representing the agency to the public.
Develop and implement outreach strategies to reach severely isolated residents
Facilitate NORC Partners meetings to keep them informed about NORC Program development.
Work along side the finance team to manage and oversee budgets and expenses for the program.
Coordinate off-site programming, field trips, and supervision of the participating members.
Effectively respond to program-related inquiries from the members, staff, and the community.
Perform data entry to support the flow of data and statistics for internal reporting and contract requirements.
Other duties as needed.