Non-Technical Project/Program Management IV - Escalation Mgmt

Applied Materials•Austin, TX

7d•$108,000 - $148,500

About The Position

The Regional Escalation Team interfaces with regional Field Service Teams to contain part escalations and proactively raise awareness of global supply risks at the part, commodity, and vendor levels. This role analyzes, understands, contains, resolves, and communicates supply risks, while managing cross-functional projects within Operations and supporting consistent regional fulfillment processes, tools, and governance. The position uses supply, escalation, and customer data to identify risks, assess their likelihood and customer impact, and recommend early action. It develops proactive customer communications, partners with purchasing and commodity organizations on part-family and supplier risk communications, and ensures stakeholder accountability and follow-through without owning day-to-day transactional execution. The role also maintains compliance with internal processes and timelines, prepares stakeholder status reports, and supports continuous improvement and operational efficiency. The successful candidate brings practical expertise in their discipline, familiarity with customer order fulfillment systems and tools such as SAP, and an understanding of supply and demand signals. They communicate clearly with stakeholders at different levels and work effectively across a matrixed organization and with global teams. The role is based in Austin, Texas, or Santa Clara, California, and involves travel 10% of the time.

Requirements

Intermediate knowledge of customer order fulfillment, systems, and tools such as SAP.
Ability to collect and analyze data to solve problems, improve processes, and make decisions.
Understanding of supply and demand signals.
Knowledge of semiconductor equipment industry and customer expectations.
Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
Strong analytical, organizational, and time management skills.
Global experience working with different backgrounds and cultures.
Ability to influence stakeholders and drive long-term solutions to scale the business.
Ability to solve complex problems and use judgment based on analysis of multiple information sources.
Analytical and critical-thinking skills to identify and resolve fulfillment issues.
Clear and professional written and spoken English communication.
Tact and diplomacy when exchanging information and handling sensitive issues while focused on customer order fulfillment.
Ability to work in a matrixed organization and deliver complex communications at various levels within the AGS organization.
Ability to build and maintain positive, effective relationships with internal and external customers and partners.

Nice To Haves

Basic knowledge of Applied Materials products.

Responsibilities

Develop proactive customer communication packages that outline identified risks and potential impact before issues escalate.
Mine, process, and analyze supply, escalation, and customer data to identify risks and provide meaningful insights and recommendations.
Analyze spare-part supply risks, assess likelihood and customer impact, and prioritize risks for early action.
Partner with purchasing and commodity organizations to develop part-family and supplier risk communications.
Ensure accountability and follow-through across stakeholders without owning day-to-day transactional execution.
Help institutionalize consistent regional fulfillment processes, tools, and governance.
Manage cross-functional projects within Operations.
Ensure compliance with internal processes and timelines.
Prepare and present status reports and updates to stakeholders.
Support continuous improvement initiatives and operational efficiency.