Non-Technical Project/Program Management IV - Escalation Mgmt

Applied Materials•Austin, TX

11d•$108,000 - $148,500•Hybrid

About The Position

The Regional Escalation Team is responsible for interfacing with regional Field Service Teams and driving part escalation containment as well as creating proactive awareness of global supply risks at both a part, commodity, and vendor level. Key responsibilities for this role will be analyzing, understanding, containing, resolving, and proactively communicating supply risks.

Requirements

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Has intermediate level of knowledge of customer order fulfillment, systems, and tools, such as SAP.
Able to collect and analyze data in order to solve problems, improve processes and make decisions.
Understands supply / demand signals.
Develop basic knowledge of AMAT products.
Understands key business drivers; uses this understanding to accomplish own work.
Has knowledge of semiconductor equipment industry and customer expectations.
Proficient in Microsoft Office applications, especially Excel and PowerPoint.
Strong analytical, organizational, and time management skills.
Global experience working with different backgrounds and cultures.
Ability to influence stakeholders.
Ability to drive long term solutions needed to scale the business.
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
Collects and utilizes data for decision making and process improvements.
Applies analytical and critical thinking skills to identify and resolve fulfillment issues.
Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Communicates clearly and professionally in both written and spoken English.
Uses tact and diplomacy to exchange information and handle sensitive issues while focused on fulfillment of customer orders.
Ability to work in matrixed organization and deliver complex communications at various levels within AGS organization.
Builds and maintains positive and effective relationships with internal and external customers and partners.

Responsibilities

Own the development of proactive communication packages for customers, outlining identified risks and potential impact before issues escalate.
Apply strong analytical skills to mine, process, and analyze supply, escalation, and customer data, translating it into meaningful insights and recommendations that identify risks.
Comfortability working with large, complex data sets; able to quickly digest high volumes of information and turn them into clear, audience-appropriate outputs, from detailed analyses for working teams to concise executive summaries for leadership and customers.
Analyze spare part supply risks, assessing likelihood and customer impact, and prioritize them for early action.
Partner with purchasing and commodity organizations to develop pat family/supplier risk communications to proactively communicate risk.
Ensure accountability and follow‑through across all stakeholders without owning day‑to‑day transactional execution.
Help institutionalize consistent regional fulfillment processes, tools, and governance.
Manage cross-functional projects within Operations.
Ensure compliance with internal processes and timelines.
Prepare and present status reports and updates to stakeholders.
Support continuous improvement initiatives and operational efficiency.