Non-Student Hourly Booth Attendant

University of North Texas System•Denton, TX

8d•Onsite

About The Position

The Booth Attendant serves as a primary point of contact for individuals visiting the University of North Texas (UNT) and plays an important role as an ambassador for the university. This position provides exceptional customer service to students, faculty, staff, visitors, parents, university officials, and community members while assisting with parking-related needs and questions.

Requirements

High school diploma or GED.
Demonstrated customer service skills with the ability to interact professionally and courteously with students, faculty, staff, patients, visitors, and the general public.
Strong verbal communication and interpersonal skills.
Ability to follow established policies, procedures, and safety protocols.
Basic computer skills and ability to learn parking management software, handheld devices, and payment systems.
Ability to exercise sound judgment and resolve routine customer concerns in a professional manner.
Ability to work independently and as part of a team.
Reliable attendance and punctuality.
Ability to identify, document, and report parking violations, safety hazards, maintenance issues, and security concerns.
Ability to work flexible hours, including evenings, weekends, holidays, and special events.
Successful completion of required background checks.
Excellent customer service and interpersonal communication skills.
Ability to listen carefully, understand customer needs, and respond appropriately and professionally.
Strong problem-solving and decision-making skills.
Ability to remain calm and professional when dealing with difficult situations, complaints, or high-pressure circumstances.
Ability to follow written and verbal instructions, policies, procedures, and established guidelines.
Working knowledge of parking rules, regulations, policies, and procedures, or the ability to quickly learn and apply them.
Ability to quickly develop and maintain knowledge of campus geography, buildings, parking areas, and frequently used campus locations.
Ability to provide accurate wayfinding and general campus information.
Ability to perform basic mathematical calculations.
Ability to recognize and appropriately respond to unusual, suspicious, or potentially unsafe activity.
Ability to communicate effectively with individuals from a variety of backgrounds and positions.
Ability to work independently while also functioning effectively as part of a team.
Ability to work outdoors and in varied weather conditions.
Physical stamina to perform duties requiring extended periods of standing and walking.
Ability to lift and carry items weighing up to approximately 50 pounds.
Ability to see and hear within normal parameters necessary to perform essential job functions.
Ability to operate a university vehicle safely, when required.
Must maintain a satisfactory driving record, when driving is an essential function of the position.

Nice To Haves

Valid driver's license and satisfactory driving record, if required to operate a university vehicle.

Responsibilities

Provides exceptional customer service to students, faculty, staff, visitors, parents, university officials, and community members. Serves as a first point of contact for individuals entering or visiting the UNT campus and represents the university in a professional, welcoming, and knowledgeable manner.
Interacts with distinguished guests, including university leadership, CEOs, presidents, chancellors, city officials, donors, and other high-profile visitors. Provides professional assistance and guidance regarding parking, directions, campus locations, and access to scheduled events.
Maintains visitor parking reservations and assists with coordinating parking for scheduled and last-minute visitors. Notifies departments when their visitors arrive and assists in identifying appropriate parking solutions when assigned spaces are unavailable or displaced.
Maintains current knowledge of campus geography, parking rules and regulations, special events, road closures, construction impacts, parking lot closures, and other changes affecting parking and transportation. Assists motorists and pedestrians with wayfinding and general campus information.
Monitors the booth and surrounding area to ensure they remain clean, organized, professional, and welcoming. Helps maintain a positive first impression for visitors, students, parents, faculty, staff, and guests.
Assists with training and mentoring student employees by providing guidance on parking policies, procedures, customer service expectations, and appropriate interactions with the campus community.
Ensures daily activities are conducted in accordance with UNT policies, applicable regulations, safety guidelines, parking procedures, and established departmental expectations.
Uses appropriate judgment and discretion when responding to customer concerns, complaints, unusual situations, and operational issues. Escalate matters to a supervisor or appropriate department when necessary.
Maintains awareness of the surrounding environment and promptly reports unusual, suspicious, or potentially unsafe activity to a supervisor, UNT Police, or other appropriate personnel.