Non-Registered Sales Assistant

Randolph-Brooks Federal Credit Union•San Antonio, TX

About The Position

The Non-Registered Sales Assistant performs administrative functions in support of financial advisors and the RBFCU Investment Group program. This includes but is not limited to client service, scheduling appointments, training branch staff and Marketing the RBFCU Investments Group program to credit union employees and Members.

Requirements

High School Diploma or GED
Less than one year of job-related work experience
Experience in a retail or customer / consumer facing environment
Ability to engage with clients in person and via telephone
Excellent organizational, administrative and service skills
Proficiency in using basic computer software and office equipment, including computers, scanners and printers
Ability to work independently
Strong verbal and written communication skills
Ability to effectively work on the telephone to engage clients and prospects to provide service, set appointments, confirm appointments, problem solve and obtain investment information
Ability to manage multiple tasks simultaneously and prioritize work effectively
Demonstrate good judgment, patience and propensity to solve day-to-day situations
Experience with or ability to assist with seminars, make room arrangements, assemble packets, and confirm seminar attendance
Must be available for occasional evening and Saturday hours

Nice To Haves

Bachelors Degree

Responsibilities

Deliver superior service to clients, the organization and team members in a courteous and efficient manner.
Present a professional image in all interactions, personally and professionally.
Maintain a high degree of accuracy and accountability when processing tasks.
Make out-bound calls to partner companies, prospects and clients to schedule or confirm appointments, obtain documents and information and communicate with other departments.
Create and process forms, review packets and/or financial plans in preparation for meetings and process workflow for new and existing accounts with the broker dealer and investment/annuity companies.
Follow up on tasks to ensure timely processing and proper completion of submitted paperwork/action items.
Become proficient with and utilize RBFCU, broker/dealer and third party software to document activity (notes) and complete tasks.
Assist with preparation, execution and follow up tasks for events such as training, seminars and other activities.
Ensure all required account documents are acquired and updated.
Issue and scan checks on behalf of depositor accounts.
Sort, deliver and process incoming mail.
Provide telephone coverage, create and distribute memos and correspondence, and manage calendars.
Manage and maintain the proper storage of documents in the CRM or in secure files as required by compliance.
Add notes, create calendar events and run system workflows in accordance with department procedures.
Remain compliant with FINRA, SEC, the broker/dealer and other Self Regulator Organization or Federal regulations when working with clients, 3rd party Vendors, and other team members.
Work efficiently, professionally and effectively as part of a team.
Display excellent human relations skills and communication skills.
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).