Non-Medical Case Manager

Texas Health Action•Austin, TX

23h•Onsite

About The Position

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). The Non-Medical Case Manager (NMCM) will work closely with Ryan White clients receiving sexual health services to coordinate a range of client-centered services linking them to healthcare, psychosocial services, and support, and/or other services as needed. The NMCM focuses on improving access to and retention in needed core medical and support services. The NMCM also provides coordination, guidance, and assistance in accessing medical, social, community, legal, financial, employment, vocational, and/or other needed services.

Requirements

2+ years of experience in a healthcare delivery system including care navigation, advocacy, and/or case management
2+ years of experience in working with diverse populations, including LGBTQIA+ and communities of color
Demonstrated experience taking initiative and to exercising independent judgment, decision-making, and problem-solving expertise
Proficient using computer software applications, such as Windows and Microsoft
Strong written and verbal communication abilities

Nice To Haves

Bachelor's in Social Work from a school accredited by the Counsel of Social Work Education
2+ years of direct experience with HIV counseling and testing, case management and/or HIV programming
Familiarity and experience using a trauma-informed approach to working with individuals
Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and LGBTQIA+ communities
Ability to work harmoniously with diverse groups of individuals
Experience working with an ethnically, culturally and racially diverse work staff
Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment

Responsibilities

Conduct initial comprehensive non-medical assessment of clients’ needs and support systems.
Develop a comprehensive, individualized service plan and coordination of the services required for implementation of plans for clients.
Coordinate access to medically appropriate levels of health and support services and continuity of care.
Assist clients in accessing routine medical care for HIV.
Assist clients in applying for Social Security benefits and other types of entitlement programs.
Educates client on the availability of all internal and external resources, programs, and services that are applicable to care.
Provide HIV risk reduction education and prevention.
Ensure client’s compliance with medications, providing education and support as necessary.
Provide ongoing non-medical assessment of the client’s and other key family members’ needs and personal support systems.
Ensure that all eligible funding sources are evaluated before accessing Ryan White (RW) funds.
Maintain assigned client’s medical and service record files and be responsible for file’s completeness.
Abide by current RW Standards of Care, including RW eligibility documentation.
Performs other program duties as assigned