Non-Medicaid Care Manager

Cayuga Counseling Services Inc • City of Auburn, NY

5d • $21 - $22

About The Position

Cayuga Counseling Services is seeking a Non-Medicaid Care Manager in Cayuga County to provide person-centered care coordination and support to individuals and families who need assistance accessing and coordinating community, health, behavioral health, educational, and social services. The role includes assessing needs and strengths, developing service goals, coordinating referrals and supports, advocating for individuals and families, and maintaining accurate documentation. The Care Manager collaborates with providers, schools, agencies, and other supports, and participates in consultation, supervision, meetings, training, and quality improvement activities. Travel is required.

Requirements

• Bachelor of Arts or Science degree in psychology, sociology, human services, or a related field.
• Strong communication, organization, problem-solving, and advocacy skills.
• Valid New York State driver's license.
• Ability to meet the travel requirement.

Nice To Haves

• Experience in case management, care coordination, social services, behavioral health, or community-based services.
• Knowledge of local community resources and service systems.

Responsibilities

• Complete assessments to identify individual and family strengths, needs, barriers, and available supports.
• Develop individualized service goals in collaboration with individuals and families.
• Coordinate and monitor services across healthcare, behavioral health, education, social services, and community programs.
• Make referrals and follow up to ensure individuals connect with needed services.
• Maintain regular contact with assigned individuals and families and conduct outreach when engagement is limited.
• Help individuals and families navigate service systems and access community resources.
• Advocate for individuals and families and promote self-advocacy and independence.
• Collaborate with schools, healthcare providers, behavioral health providers, DSS, community agencies, and other identified supports.
• Maintain current knowledge of community resources and develop referral relationships.
• Identify changes in needs, barriers, or safety concerns and coordinate appropriate support or referrals.
• Maintain timely and accurate documentation of contacts, referrals, service plans, and care coordination.
• Participate in case consultation, supervision, staff meetings, training, and quality improvement activities.
• Maintain confidentiality, professional boundaries, and compliance with agency policies.
• Perform other duties as needed.

Benefits

• Three weeks of paid time off in the first year and four weeks in the second year.
• 48 hours of wellness time annually, accruing at four hours per month.
• 96 hours of sick time annually, accruing at eight hours per month.
• 10 holidays off per year, including one floating holiday.
• Agency-sponsored life and dental insurance for employees; family plans are also available.
• Six health insurance plans to choose from.
• Supportive work environment with opportunities to grow and receive agency-sponsored training.
• After five years of service, eligibility for four weeks of paid sabbatical time off that does not count against other PTO.

What This Job Offers

• Job Type: Full-time