Non-Medicaid Care Manager

Cayuga Counseling Services • Auburn, NY

4d

About The Position

Cayuga Counseling Services is seeking a Non-Medicaid Care Manager in Cayuga County to provide person-centered care coordination and support to individuals and families who need help accessing and coordinating community, health, behavioral health, educational, and social services. The role includes assessing strengths, needs, barriers, and available supports; developing individualized service goals; coordinating and monitoring services; making referrals and following up; maintaining regular contact and conducting outreach; helping people navigate service systems and community resources; and advocating for individuals and families. The Care Manager collaborates with schools, healthcare and behavioral health providers, DSS, community agencies, and other supports. The position also involves maintaining resource knowledge and referral relationships, identifying changing needs or safety concerns, keeping accurate documentation, and participating in consultation, supervision, meetings, training, and quality improvement activities. The Care Manager must maintain confidentiality, professional boundaries, and compliance with agency policies, and may perform other duties as needed. Travel is required.

Requirements

• Bachelor of Arts or Science degree in psychology, sociology, human services, or a related field.
• Strong communication, organization, problem-solving, and advocacy skills.
• Travel is required.
• Valid New York State driver's license.

Nice To Haves

• Experience in case management, care coordination, social services, behavioral health, or community-based services.
• Knowledge of local community resources and service systems.

Responsibilities

• Complete assessments to identify individual and family strengths, needs, barriers, and available supports.
• Develop individualized service goals in collaboration with individuals and families.
• Coordinate and monitor services across healthcare, behavioral health, education, social services, and community programs.
• Make referrals and follow up to ensure individuals connect with needed services.
• Maintain regular contact with assigned individuals and families and conduct outreach when engagement is limited.
• Assist individuals and families with navigating service systems and accessing community resources.
• Advocate for individuals and families and promote self-advocacy and independence.
• Collaborate with schools, healthcare providers, behavioral health providers, DSS, community agencies, and other identified supports.
• Maintain knowledge of community resources and develop effective referral relationships.
• Identify changes in needs, barriers, or safety concerns and coordinate appropriate support or referrals.
• Maintain timely and accurate documentation of contacts, referrals, service plans, and care coordination.
• Participate in case consultation, supervision, staff meetings, training, and quality improvement activities.
• Maintain confidentiality, professional boundaries, and compliance with agency policies.
• Perform other duties as needed.

Benefits

• Three weeks of paid time off in the first year and four weeks in the second year.
• 48 hours of wellness time annually, accruing at four hours per month.
• 96 hours of sick time annually, accruing at eight hours per month.
• 10 holidays off per year, including one floating holiday.
• Agency-sponsored life and dental insurance for employees; family plans are also available.
• Six health insurance plans to choose from.
• Supportive work environment with opportunities to grow and receive agency-sponsored training.
• After five years of service, eligibility for four weeks of paid sabbatical time off that does not count against other PTO.

What This Job Offers

• Job Type: Full-time