IMHS Non-Clinical Case Manager (Wellness Advocates)

Patriot Enterprises • Apex, NC

5d • Onsite

About The Position

Provide non-clinical case management for eligible members with behavioral health and substance use disorders. Care is coordinated and/or integrated across complex healthcare systems, the patient's community, and internal systems. The role involves providing care facilitated by registries, information technology, and health information exchange to ensure members receive indicated care when and where needed, in a culturally and linguistically appropriate manner. This includes coordinating non-clinical resource referrals for housing, finance, food, shelters, and utility assistance, and referring crisis situations immediately. The position also involves attending events to develop community partnerships, providing behavioral health briefings, ensuring proper handling of consent forms, and preparing case management reports.

Requirements

• Bachelor's or master's Degree in a behavioral health science
• 3 years of post-graduate experience in a social work setting if Master's Degree is held; 1 year within military setting.
• 5 years of post-graduate experience in a social work setting if Bachelor's Degree is held; 1 year within military setting.
• Knowledge of federal and state legal requirements pertaining to mental health counseling and patient confidentiality.
• Knowledge of HIPAA and Privacy Acts in civilian and military settings.
• Knowledge of professional ethics surrounding the mental health career field.
• Strong organizational & communication skills, both written and verbal.

Nice To Haves

• One year experience working with a Computerized Medical database system preferred.
• One year experience working on a virtual team preferred.
• Current certification or licensure in evidence based treatment for psychological trauma.

Responsibilities

• Provide non-clinical case management for eligible members with behavioral health and substance use disorders.
• Coordinate and integrate care across complex healthcare systems, the patient's community, and internal systems.
• Provide care facilitated by registries, information technology, and health information exchange.
• Coordinate non-clinical resource referrals pertaining to housing, finance, food, shelters, and utility assistance.
• Immediately refer crisis situations with mentally unstable, suicidal, high risk populations.
• Attend events to engage, develop, and vet community partnerships and learn of new community resources.
• Provide behavioral health briefings at Yellow Ribbon and similar events.
• Ensure proper signing and handling of consent forms.
• Prepare case management and critical cases; submit to COR on a monthly basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level